IT - Services Senior Engineer

Kindly submit your application directly through our company website. 請直接透過我們的公司網站提交您的申請： https://www.shl-medical.com/careers/jobs/it-services-tech-lead *此職缺非管理職，歡迎有使用SCCM/Intune管理和監控端點設備經驗者投遞* 【Job Overview】 In Taiwan, SHL Medical is looking for a Client Engineering Tech Lead as part of the Information Communication Technology Service team. The responsibility of the Tech Lead comprises the management and maintenance of Microsoft Windows client infrastructure. 【Responsibilities】 ‧ Operational end point device delivery and management. ‧ Successful conduct Win11 rollout, deploy WI and lead L1/L2 members to achieve project milestone. ‧ Properly plan aged device replacement and endpoint device procurement plan. ‧ Properly plan and implement latest stable versions of global standard software applications as well as patching/update. ‧ Effectively manage and monitor endpoint devices using SCCM/Intune, including MFA, software, policy, and patch deployments, as well as BYOD management. ‧ Well manage vendor and our internal supply chain communication. ‧ Up-To-Date maintenance of both H/W and S/W, including optimization plan delivery. ‧ Assist or design global client engineering process as well as optimization plan delivery. ‧ Properly perform knowledge management with documentation and workshop. ‧ Properly conduct ITSM ticket process. ‧ Update/rectify resolution for each ticket, especially from technical point of view. ‧ Comply with SLA regulation as P1/P2/P3/P4 priority. ‧ Work closely together with the Information Security organisation to enhance and improve security setups for client infrastructures. ‧ Strong organisational qualities to meet tight deadlines as well as coordinate, prioritise and communicate project status to all applicable parties. ‧ Help to grow a healthy, collaborative engineering culture in line with the company values. ‧ Serve as an Individual Contributor. ‧ Engage in bilingual communication on a daily basis. ‧ 端點設備的操作交付與管理。 ‧ 妥善管理供應商和內部供應鏈的溝通。 ‧ 保持最新的硬體與軟體維護，包括優化計劃的交付。 ‧ 協助或設計全球客戶工程流程及優化計劃的交付。 ‧ 妥善進行知識管理，包括文件編寫和工作坊。 ‧ 妥善執行 ITSM 工單流程。 ‧ 與資訊安全組織密切合作，增強和改進客戶基礎設施的安全設置。 ‧ 具備強大的組織能力，能夠在緊迫的期限內完成工作，並協調、優先處理和傳達專案狀‧態給相關各方。 ‧ 幫助培養符合公司價值觀的健康、協作的工程文化。 ‧ 擔任個別貢獻者的角色。 ‧ 在日常工作中進行雙語溝通。 【Qualification】 ‧ Bachelor's degree, ideally in Computer Science or Information Systems. ‧ 5+ Years of IT related experience in the following technologies: ‧ Microsoft Active Directory with Microsoft Entra ID hybrid-join enviornment. ‧ Microsoft SCCM/Intune, manage/deploy for large number of client devices (More than 5K). ‧ Microsoft Windows clients (7, 10, 11), use performance monitor or related tools to identify bottlenecks or resource issues, and analyze system performance accordingly. ‧ CLI or PowerShell scripts in automating operational processes. ‧ Meeting room technologies (SIP, projectors, TV, wireless presentation, AV, VC, room reservation terminal…etc.). ‧ Knowledge in Dell Technology, especially for Windows client configuration. ‧ Knowledge in MFP management as well as printing resolution. ‧ Microsoft 365 certified: Administrator Expert is preferred. ‧ Cisco Networking certificate is a plus. ‧ Good verbal and written communication in both English and Chinese are mandatory. ‧ Excellent communicator in a cross-functional team. ‧ A high level of autonomy in combination with a results-driven mindset. ‧ 大學學位以上，理想是資訊相關科系。 ‧ 超過5年的IT相關經驗，涵蓋以下技術： ‧ 會議室技術（SIP、投影機、電視、無線演示、AV、視頻會議、會議室預訂終端等）。 ‧ 熟悉Dell技術，特別是Windows客戶端配置。 ‧ 了解多功能複合機（MFP）管理以及打印問題的解決。 ‧ 擁有Microsoft 365認證：管理員專家優先考慮。 ‧ 具備Cisco網絡認證者尤佳。 ‧ 必須具備良好的中英文口語和書面溝通能力。 ‧ 在跨功能團隊中是出色的溝通者。 ‧ 具有高度自主性並具備結果導向的思維。