Customer Success

Scope Be responsible for renewal and upselling revenue, client usage and adoption rate, and creation of scalable flows or frameworks Main Responsibilities -Drive the successful adoption and onboarding of evelab insight services to help customers realize the business value of our partnership and offerings. - Guide clients through the changes needed to unlock the full value of evelab insight, and help their staff, train, and align their people and partners to deliver on transformation. -Partner with business development teams and executives to develop strategic and technical plans that help customers achieve their business objectives. -Coordinate internal resources to support product delivery, implementation, and deployment. - Identify and analyze client needs to help the internal team improve product offering -Output and share customer success stories and best practices in the industry -Maintain client relationship by providing support and paying attention to the market dynamics, risks, and problems that may affect customers.