(JR-11242) IT Service Desk Analyst 系統支援工程師

You will be responsible for providing first line Service Desk support to all Vishay computer and network users, assisting them with hardware and software problems via phone, email, or remote desktop, in compliance with Vishay's Global IT Policies. What you will be doing: • Problem Analysis, Resolution and Prevention • Provide 1st line technical support, answering queries via phone, email or remote desktop support to resolve hardware or software issues • Support users in the use of Vishay-standard computer equipment by providing necessary training and advice • Escalate more complex calls to the relevant IT support groups • Support new projects and enhance equipment automation **Please make sure to attach your most updated English resume along with your 104 application.