ARM, Japanese Corporate Banking Division 日系企業營業部-高雄分行

Responsible for assisting in Account Management for accounts under the Team including but not limited to Relationship Management, Account Profit/Profitability, Promotion of Bank Product, Credit Assessment Monitoring and Daily Operation. In addition, support Relationship Manager to coordinate with relevant Departments for smooth operation and superior customer service. Responsible for responding to customer inquiries and handling trouble shooting or complicated tasks. - Support Relationship Manager to achieve profit target via relationship management and promoting bank products including Loan, Deposit, FX, Derivatives and other Cross Sell products. - Support the team leader in the delivery of relevant banking services to customers, in own coverage area to meet the department's revenue targets. - Build and maintain effective relationships with customers and understand their needs in order to provide a high quality of service, under the guidance of more experienced members of the team. - Work in partnership with Compliance to understand local regulations. - Work in partnership with Credit Risk Management Department on any credit issues associated with the deal. - Respond to customer inquiries promptly and handle trouble shooting or complicated task. - Coordinate with relevant Departments to ensure smooth processing of transaction and superior customer service while complying with internal procedures/regulations. - Support Relationship Manager to obtain necessary internal approvals for new transaction, new accounts, renewal and deliver the product to the customers on time. - Perform regular credit analysis, collecting information directly from customer as well as other sources and report in timely manner (including Borrower Rating Review) to avoid credit loss. - Develop recommendations for continuous improvement of operational efficiency and support implementation. - Assist in conducting operational activities in order to develop and maintain customer relationships.