急徵 (Taipei City) Deskside /Desktop IT Services & Operations/IT Support Specialist

We are looking for an End User Support (EUS) Specialist with excellent technical expertise and strong problem-solving skills to join our IT team. The ideal candidate will have hands-on experience in key EUS technologies and possess strong communication skills in both English and the local language. Responsibilities: • Provide technical support and troubleshooting for end users across various devices and platforms. • Install, configure, and maintain Windows and Mac OS environments. • Support and manage Microsoft Office 2016, Office 365, and Teams applications. • Assist with iOS and Android device management and troubleshooting. • Handle hardware and peripheral setup and maintenance. • Support mobile devices and ensure seamless connectivity. • Manage and resolve incidents using Call Management Systems, especially ServiceNow. • Provide support for Teams conferencing, enterprise voice, and audio-visual systems (TV/Projector systems). • Work with SCCM for software deployment and system management. • Apply basic network skills to resolve connectivity issues. • Follow ITIL best practices to ensure efficient IT service management. Requirements: • Strong knowledge and hands-on experience in the listed EUS technologies. • Familiarity with ITIL frameworks and best practices (ITIL certification preferred). • Excellent communication skills in English and the local language. • Ability to work independently and collaboratively in a fast-paced environment. If you are passionate about IT support and eager to work with cutting-edge technologies, we encourage you to apply!