餐飲部 榕居 中餐廳 餐廳經理 F&B Rong Ju Chinese Restaurant Restaurant Manager

全新開幕未滿一年即獲得米其林推薦的 榕居 中餐廳，歡迎加入一起朝摘星米其林前進! https://capellahotels.com/en/capella-taipei/dining/rong-ju 榕居 中餐廳 餐廳經理負責監督榕居 中餐廳 的相關財務營收及服務品質，維持並控管餐飲的服務及維護顧客關係。協助餐飲副總完成酒店開業相關規劃及人員招募面試。 主要職責： 1.顧客服務：以專業榜樣領導團隊，提供高品質、細緻且一致的服務體驗。 2.日常營運：負責餐廳每日營運管理，確保團隊遵循飯店標準與流程。 3.市場趨勢與策略：掌握市場動向，協助制定菜單定價與服務策略。 4.行銷內容更新：與行銷業務部及主廚溝通，定期更新菜單與活動資訊，支援餐廳推廣與行銷。 5.財務管理：準確呈報營運數據，包含損益、預算與成本控制。 6.資訊傳達：熟悉飯店活動與促銷，主動向團隊傳達最新資訊，提升顧客體驗。 7.客訴處理：處理顧客反饋與服務缺失，並確保回覆與改善迅速到位。 8..服務標準：推動團隊遵循富比士五星標準，提升服務表現與稽核成果。 9.員工培訓：主動辨識訓練需求，提升員工能力與工作表現。 10.安全與隱私：確保顧客與同仁的隱私與人身安全受到妥善保護。 The Restaurant Manager oversees the full-day operations of Plume restaurant, ensuring revenue goals, service quality, and guest satisfaction are consistently met. This role focuses on operations management, team training and recruitment, service supervision, and financial reporting. Key Responsibilities: 1.Guest Service: Lead by example to deliver refined, high-quality, and consistent guest experiences. 2.Daily Operations: Manage day-to-day restaurant operations, ensuring the team follows hotel standards and procedures. 3.Market & Strategy: Stay informed of market trends and assist in developing pricing and service strategies. 4.Marketing Tools: Regularly update menus and promotional materials to support marketing initiatives, work closely with MarCom team and Chef. 5..Financial Management: Accurately report financial data, including P&L, budgeting, and cost control. 6.Information Sharing: Stay updated on hotel promotions and activities, and effectively communicate changes to the team. 7.Complaint Handling: Address guest feedback and service issues promptly, ensuring timely resolution and satisfaction. 8.Service Standards: Promote and maintain adherence to Forbes standards for service excellence and audit performance. 9.Team Development: Identify training needs to enhance staff skills and improve overall performance. 10.Safety & Privacy: Ensure guest and employee privacy and safety are always protected.