房務部-房務主任 Housekeeping-Housekeeping Supervisor

房務主任是房務部團隊的重要一分子，負責酒店的清潔和對細節的關注。確保每間客房皆符合酒店所規定的最高清潔標準。管理其負責樓層的房務員，詳細檢查他們的清潔工作。 1.有效地與房務協調員和櫃台溝通房況，以確保客房及時準備就緒並滿足顧客的特殊需求。 2.確保所負責的樓層順利運作，將各項職務平均分配給房務員。 3.負責評量房務員的表現，增進整房流程並徹底檢查客房，以確保客房符合酒店所規定的最高清潔標準。 4.定期進行樓層儲藏室庫存盤點，以確保備品充足且各項設備皆良好維護，從而大幅提升營運效率。 5.確保所負責的樓層的儲藏室保持整潔。各項清潔設備、用品和化學物均有確實標示以正確使用及儲存。 6.進行入職培訓與在職訓練，解釋各項規定、工作流程，示範如何使用並維護設備。 7.確保所有團隊成員充分了解富比士服務標準對於提供卓越審計和服務績效的重要性。 8.鼓勵並建立正向的工作環境，為團隊成員提供支援。指導房務員並提供建設性回饋以提升其工作表面。 9.賦予團隊成員自主權和責任感，以超越顧客的期望。分派任務並定期回饋。 10.向房務協調員回報所負責樓層中發現的任何問題、損壞或故障。追蹤維修工單狀態，確保問題已解決並確實更新客房狀態。 11.處理並排解顧客抱怨，在系統內登錄顧客意見回饋，確保及時解決問題及回報補償措施。 12.嚴格遵守酒店所制定的工作場所安全和保障規定。 The Housekeeping Supervisor is an integral part of the Housekeeping Team who collectively is responsible for the cleanliness and attention to detail of the hotel. The individual is responsible for ensuring all guest rooms meet the highest standards as set by the hotel. The Housekeeping Supervisor oversees both Room Attendants and Houseman working on the assigned floors, conducting detailed inspections of their work. 1.Responsible for the smooth operation of the floor assigned, ensuring that all duties are fairly distributed to the Housekeeping Attendants. 2.Effectively communicate with the Coordinator and Front Office on guest room status to ensure timely room readiness and that all guests' special requests are adhered to. 3.Responsible for the performance of the Housekeeping Attendants on the assigned floor by facilitating guest room servicing process and conducting thorough inspection of to ensure highest level of room cleanliness according to the hotel's standards. 4.Maximizes operational efficiency by perform floor pantry inventory check on a timely basis to ensure adequate supplies and that equipment are well-maintained in good working condition. 5.Ensures that the assigned floor pantry is kept clean and organized at all times. All cleaning equipment, supplies and chemicals are property stored, handled and correctly labelled. 6.Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment. 7.Ensure all team members recognizes the importance of Forbes standards as to deliver excellent audit and service performance. 8.Provides support to team members by establishing and encouraging a positive and harmonious work environment. Mentors and offer guidance Attendants through constructive feedback to improve performance. 9.Empower team members to take ownership and responsibility in going beyond to exceed guest expectations. Delegate responsibility and expect accountability and regular feedback. 10.Report any issue or damages and breakdowns found on the assigned floors to the coordinator. Follow up with the work order status to ensure that issue is resolved and update guest room status accurately. 11.Handle any service ‘Glitches’ and report it under the appropriate system, resolve the issue and ensure that corrective actions and service recovery follow ups are action upon in a timely manner. 12.Establishes and maintains strict compliance to work place safety and security policies set by the hotel.