客房部-水療及健身-水療及健身房經理 Rooms-Spa & Wellness-Spa & Wellness Manager

水療與健身房經理為客房部門領導階層的一部分。負責管理、領導和開發水療與健身房業務，制定策略決策，為顧客提供一系列奢華產品、服務和設施。 協助客房部總監規劃及設定酒店開業相關事宜。 1.全方面監督和管理水療與健身房，包含健身房的運作。 2.檢視潮流產品、服務和促銷活動，開發新的水療與健身房概念，進而為我們的客人提供「一流」的健康體驗。 3.使用創意，將水療和健康計劃與酒店運營相互結合，並向同仁傳達追加銷售機會，以幫助促銷並提高收入。 4.檢視財務資料並準備預算、預測、銷售計畫和管理報告。 5.監控薪資、庫存供應和部門支出，以確保準確的財務報告。 6.確實地傳達期待、認可績效並產生一致的業務成果。 7.嚴格遵守酒店和總部所制定的政策和標準作業程序。 8.與各部門維持緊密的工作關係，以確保營運上的有效溝通，成為部門間合作的榜樣。 9.準確傳達富比士標準的重要性，以確保團隊擁有最佳稽核表現。 10.隨時掌握 VIP 客人的預訂情況，並確保團隊充分了解其偏好。 11.監控並分析來自各平台（例如:顧客意見卡、TripAdvisor、線上評論）的賓客回饋，並為持續提高評分提供策略方向。 12.以謹慎、專業和愉快的態度履行所有職責。 Spa & Wellness Manager is part of the leadership of the Rooms Division. The individual is responsible for managing, leading, and developing Spa & Wellness operations and concepts by making key strategic decisions to deliver an array of luxury products, services, and amenities for all guests. Ensuring strong financial management for the hotel. 1. Oversees and manages all aspects of the Spa and Wellness department, including the operations of the gym. 2. Review in-trend products, services, and promotions to develop new Spa & Wellness concepts to provide the ‘Best-In-Class” wellness experiences for our guests. 3. Implements creative initiatives in integrating Spa & Wellness programs with hotel operations and communicates upselling opportunities to all colleagues to aid in the promotion and maximize revenue generation. 4. Review financial data and prepare budget forecasting, sales planning, and management reports. 5. Monitor and control payrolls, inventory supplies, and departmental expenditures to ensure accurate financial reporting. 6. Communicates expectations, recognizes performance, and produces consistent desired business results. 7. Ensures strict compliance with all policies and standard operating procedures set by the hotel and Corporate office. 8. Maintains strong working relationships with other departments to ensure effective communications for operational issues, and serves as a role model for inter-departmental collaboration and support. 9. Establishes and effectively communicates the importance of Forbes standards with team members to ensure the best audit performance. 10. Keep informed of VIP and special attention guest reservations and ensure that the preferences are well communicated within the team. 11. Monitor and analyze guest feedback from the various platforms (e.g. comment card, TripAdvisor, online reviews) and provide strategic direction for continuous rating improvement. 12. Perform all duties with discretion, professionalism, and a pleasant demeanor.