[HYTE] Customer Experience Associate 客戶服務

HYTE - Customer Experience Associate Wanted! ☺應徵時請務必附上英文CV☺ ♦Bring Your Passion to Customer Support! We’re looking for a Customer Support Specialist who’s friendly, proactive, and ready to make a difference. You’ll be the go-to person for our customers — helping them solve problems, feel heard, and stay happy. ♦Why Join HYTE? -Make a Real Impact – You’ll be the first point of contact for our customers, shaping their entire experience with our brand. -Cross-Team Collaboration – Work closely with product, marketing teams to improve customer journeys and support content. -Grow With Us – We’re expanding fast, and your ideas will help shape how we support our customers moving forward! ♦ What You’ll Do ☑ Customer Support: Respond to customer inquiries via email — like order questions, returns, or basic tech stuff....... ☑ Tech Assistance: Help customers resolve basic technical issues and escalate complex cases to the right teams. ☑ Relationship Building: Show empathy, patience, and professionalism in every interaction. ☑ Feedback Loop: Share customer insights and suggestions to help us improve our processes and services. ☑ Team Collaboration: Partner with internal teams to enhance the overall customer experience and refine support documentation. ♦ What You Bring ✂ Must-Have Skills: 1.Bachelor’s degree in Business Administration, Information Technology, Communications, or a related field (Associate’s degree with experience is also welcome!) 2.1–2 years of experience in customer service or technical support 3.Ability to troubleshoot basic hardware/software issues 4.Strong attention to detail and problem-solving skills 5.Familiarity with customer service tools (e.g., Zendesk) 6.Comfortable communicating in English (most through email.) ✂ Nice-to-Have Skills (Bonus Points!): 1.Experience supporting international customers 2.Background in e-commerce or tech products