QC and Jewelry After Sales Service Executive – WFJ

Key Responsibilities: Quality Control • Local Country Core & High End Watch & Jewelry Quality standard & result (Import/Export/Routing/Repair Claims) • Arbitrating the quality issues within its country (or via regional/global office) • Boutique support/training for Quality related issue • Representing its country within WW Chanel quality organization • Prepare Quality report & analysis • Communication (e.g.Quality alerts, announcements to stakeholders) After Sales Service • Coordinate the process & communication for both Core & High End Jewelry repairs whether repaired by either local or global (In House & External workshop). • Boutique support/training for Aftersales related issue • Spare part management & inventory control measures Processes & Systems • POS/CASS/AX/WMS (or any upcoming new systems) related procedures, processes & data