【宴會廳】餐飲服務主任 F&B Service Team Leader

1. 根據酒店及部門的服務標準，提供高品質的宴會與活動餐飲服務。 2. 與上級主管即時溝通客人意見、服務疑難及現場需求，確保順利執行各項活動。 3. 協助安排現場動線與人員指派，確保宴會流程順暢且符合客人期望。 4. 規劃並監督宴會前場準備工作（如音樂、燈光、餐具擺設等），營造舒適用餐與活動氛圍。 5. 積極推廣酒水與特定飲品服務，協助提升活動整體消費金額。 6. 正確處理客人即時反饋與投訴，確保賓客滿意度。 7. 協調與監督宴會現場工作，確保團隊依照標準流程運作，餐具、器材與場地均整潔完備。 8. 熟悉活動訂單（BEO）內容，確保菜單、酒水、流程及人員安排準確無誤。管理飲品與庫存，確保依照酒店制度妥善存放與領用，避免浪費與短缺。 9. 配合宴會特別活動之佈置、設備需求與服務方式，靈活調整現場動線與配置。參與每日例會與計畫性會議，持續優化作業流程並精進服務品質。 10. 與員工建立並維持良好溝通與合作關係，營造正向的工作氛圍。 指導新進同仁了解宴會服務流程與標準，提升整體服務效率與品質。 Operations & Guest Experience Deliver banquet and event services in accordance with hotel and departmental standards. Communicate guest feedback, service issues, and special requests with supervisors in a timely manner. Coordinate event service flow and staff assignments to ensure seamless operations and high guest satisfaction. Oversee pre-event setup, including music, lighting, table arrangements, and venue ambiance. Promote beverage sales and assist in maximizing event revenue through upselling. Handle guest complaints promptly and professionally to ensure satisfaction. Administration & Floor Supervision Supervise banquet floor operations, ensuring all equipment, cutlery, and venue areas are clean and prepared. Review BEOs to ensure menus, beverages, timelines, and staff deployment are properly arranged. Manage beverage inventory in accordance with hotel procedures to avoid shortages or overuse. Coordinate with the team for special event setups, technical requirements, and customized service plans. Participate in daily briefings and planned meetings to optimize procedures and enhance quality. People & Training Foster positive working relationships and promote teamwork across banquet staff. Provide guidance and training to new team members, ensuring full understanding of banquet service standards. Actively participate in training programs to enhance team capabilities and on-site adaptability. Accountability This role reports directly to the Conference & Banquet Manager and is responsible for ensuring high-quality banquet service delivery and team operations. The Banquet F&B Service Team Leader plays a critical role in supporting smooth execution of events, requiring strong attention to detail, leadership, and real-time problem-solving capabilities.