IT Engineer 資訊工程師

Job Responsibilities: - Maintain operation modes, configuration, and setup MDM , SaaS and internal Gen AI services. - Configure and maintain computers, network facilities, and associated hardware devices. - Set up and maintain systems such as Firewall, VPN, DNS, and MDE. - Implement basic information security protection and detection measures. - Provide technical support to internal & external users. - Drive communication with the users to deliver desired solutions in response to users’ concerns. - Create internal & external technical documents including the technical bulletin, troubleshooting guide, and FAQ. - Gather user feedback and needs, and provide constructive suggestions tostakeholders to ensure a smooth service flow. - Work with cross-functional and region teams on projects. - Completely execute assigned tasks. 工作職責： - 維護、操作、設定 MDM , SaaS（軟體即服務）及內部Gen AI資源。 - 設定與維護電腦、網路設備及相關硬體裝置。 - 架設與維護 Firewall、VPN、DNS及MDE等系統。 - 執行基本的資訊安全防護與偵測措施。 - 為內部及外部使用者提供技術支援。 - 與使用者溝通，提供使用者疑慮的解決方案。 - 撰寫內部及外部技術文件，包括技術公告、故障排除指南與常見問題集。 - 收集使用者回饋與需求，並向關係人提供建設性建議，以確保流暢的服務流程。 - 與跨職能和跨區域團隊合作專案。 - 確實執行分配的任務。 Requirements: - Having a bachelor's degree in Network or Information Engineering and 0-2 years of work experience. - Have impeccable written and reading skills in both English and Mandarin. - Have excellent organizational skills and have demonstrated the ability to work in a fast-paced, high-pressure environment. - Proficient in configuring and maintaining computers, network facilities, and associated hardware devices, while also having an understanding of network communication and architecture planning. - Ability to troubleshoot computer problems and perform basic information security protection. - Capable of troubleshooting and analyzing network anomalies. - Knowledge of basic PowerShell and Shell Script. - Problem-solving skills, good teamwork, and communication abilities. - Familiarity with Linux, MacOS, and Windows operating systems. - Understanding of FireWall, VPN, DNS, Windows AD, and EntraID (Azure AD) configuration and maintenance modes. - Willingness to learn new technologies with a team-oriented technical focus. - Committed to excellence and continuous self-improvement. - Basic understanding and knowledge in Rest API. - Basic programming language such as python, golang , Javascript, CSS, SQL, HTML. - 擁有網路、資訊工程相關學士學歷，並有0-2年工作經驗。 - 具備良好的英語和中文能力（尤其閱讀和書寫）。 - 具有解決問題的能力，良好的團隊合作和溝通能力。 - 具有出色的組織合作能力，能夠在快節奏、壓力環境下工作。 - 擅長配置和維護電腦、網絡設施和相關硬體設備，並具有對網絡和架構規劃的理解。 - 能夠解決電腦問題並執行基本的資訊安全保護。 - 能夠排除故障和分析網絡異常情況。 - 熟悉基本的 PowerShell 和 Shell 腳本。 - 熟悉 Linux、MacOS 和 Windows 操作系統。 - 了解防火牆、VPN、DNS、Windows AD和EntraID（Azure AD）配置和維護模式。 - 願意與以團隊為導向的技術方向學習新技術。 - 願意自我精進並學習新知。 - 了解基本 Rest API 運作模式知識。 - 具備基本的 Python、Golang、Javascript、CSS、SQL、HTML 等編程語言知識。