客戶營運專員Customer Operations Specialist

1. 維繫與管理客戶關係，作為公司與客戶間的主要聯繫窗口 Maintain and manage client relationships as the primary liaison between the company and its clients. 2. 熟悉並能有效操作公司内部CRM系統，進行客戶資料管理與追蹤 Proficient in operating internal CRM systems to manage and track client information effectively. 3. 深入了解客戶需求，協助制定符合其目標的解決方案 Gain a deep understanding of client needs and assist in developing solutions aligned with their goals. 4. 解決客戶問題、回應需求、以及提高客戶滿意度與客戶管理效率 Resolve client issues, respond to requests, and enhance customer satisfaction and operational efficiency.