【外商】Project Specialist 項目專員 - (Fintech)

【Who We Are?】 Hytech是一個年輕、充滿活力的團隊，專注於推動金融科技行業的企業技術轉型，是全球領先的管理技術諮詢公司。創新思維和扁平化的管理，讓團隊成員以公開、透明的方式自在工作，也為全球客戶提供卓越的商業價值服務。 【Why Join The Team?】 我們的運營卓越團隊團隊是推動公司策略落地與持續成長的關鍵核心。他們站在跨部門與跨國協作的最前線，與內部團隊、海外據點及業務單位緊密合作，透過縝密的規劃、流程優化與專案執行，確保每一個專案能高效推進並達成目標。Project Specialist 專案項目專員在這個團隊中扮演不可或缺的角色，負責將策略轉化為具體計畫，協調多方資源，並持續追蹤成果，讓公司的營運與客戶體驗更上一層樓。 --- What this job involves (工作職責): [Project Planning & Team Support] (專案規劃與團隊支持): 1. Assist supervisors in team structure planning and workforce allocation, evaluating role distribution and resource requirements. (協助主管進行團隊架構規劃與人力配置，評估各角色分工及資源需求) 2. Support the setting of annual and quarterly goals, translating them into actionable and executable project plans. (協助設定年度與季度目標，並將目標轉換為具體可執行的計畫) 3. Break down projects into trackable tasks, establish milestones, schedules, and priorities to ensure progress transparency. (將專案拆解為可追蹤任務，建立里程碑、排程及優先級，確保進度透明化) [Process Design & Optimization] (流程設計與優化): 1. Develop case classification standards and review workflows to ensure consistent and compliant case handling. (建立案件分類標準與審核作業流程，確保案件處理一致性與合規性) 2. Build and maintain case tracking mechanisms and databases to improve case retrieval and audit efficiency. (建立並維護案件追蹤機制與資料庫，提升案件查詢與回溯效率) 3. Drive cross-region (Taipei/Malaysia/Philippines) and cross-department (Risk Control/Customer Service/Payment/Sales) process standardization, reducing operational discrepancies. (推動跨地（台北／馬來西亞／菲律賓）與跨部門（風控／客服／支付／銷售）流程標準化，降低作業落差。 4. Conduct regular process reviews to identify bottlenecks and risks, propose improvement plans, and monitor implementation effectiveness. (定期檢視現有流程，識別瓶頸與風險，提出改善計畫並監控執行成效) [Project Execution & Monitoring] (專案執行與追蹤): 1. Oversee project progress and cost to ensure objectives are achieved on time and within budget. (擔任專案進行監控進度與成本，確保達成既定目標) 2. Prepare and present project progress reports to supervisors and cross-border teams regularly. (整理專案進度報告，向主管與跨國團隊定期回報專案狀態) 3. Establish KPIs and performance measurement standards to track and review project outcomes continuously. (建立 KPI 與成果衡量標準，持續追蹤並檢討專案成果) [Cross-Department & Cross-Country Collaboration] (跨部門與跨國協作): Serve as a communication bridge, coordinating cooperation and resource sharing across departments and international teams. (擔任溝通橋梁，協調跨部門與跨國團隊間的合作與資源共享) Support cross-border project meetings, consolidate requirements, and ensure a timely flow of information. (支援跨國專案會議，整合需求並確保資訊即時傳遞) Promote consistent work standards and collaboration practices among multi-location teams to enhance global project efficiency. (促進多地團隊的作業標準與協作方式一致，提升跨國專案效率)