助理服務工程師 - Assistant Field Service Engineer -新竹

Job’s mission As an Assistant Field Service Engineer, you'll play a key role in supporting the operations and service lifecycle of ASM tools in the field. From ensuring preventive maintenance (PM) activities are completed and documented accurately, to coordinating cleanroom vendor parts and spare parts logistics, you’ll help the team deliver smooth and timely service execution. This is a hands-on support role where precision, coordination, and proactive communication all help keep our customers’ fabs running at peak performance. What you will be working on - Coordinate and follow up on the completeness of CKM (clean kit management) activities and related checklists within deadlines - Ensure accurate PM (preventive maintenance) activity reporting and data sharing with internal teams and cleanroom vendors - Submit purchase requests (PR), manage pricing revisions, and track PO issuance to avoid delays in clean starts and shipments - Monitor PM activity closure and time charging once parts are picked up - Report and follow up on recycling and IQC feedback, including anomaly handling and data reporting - Manage on-hold kits by coordinating disposition with VE, Service, and Sales teams - Handle process constraints and cherry parts control, including W order compensation tracking - Confirm spare part availability and escalate to planning in case of shortages or forecast gaps - Support customer PM forecasting, part consumption backfill, and coordination with clean vendors during peak demand - Review and reconcile clean vendor stock reporting; correct inaccuracies and provide updates on abnormal stock status - Follow through on assigned tasks, executing on time and proactively reporting improvement activities 職務使命 作為助理服務工程師，你將協助現場團隊執行維護與服務流程，確保作業準時、資料準確，並負責協調清潔供應商與備品物流。此職位強調實務操作、細節掌控與跨部門溝通，以確保客戶晶圓廠穩定高效運作。 工作內容 －協調並追蹤 CKM（清潔模組管理）活動及檢查表完成情況，確保符合時程 －確保 PM（預防性維護）活動報告準確，並與內部團隊及清潔供應商共享資料 －提交採購申請、管理價格更新，並追蹤採購單發行，避免延誤清潔流程與出貨 －監控 PM 活動結案與時間記錄，確保零件領取後流程順利進行 －回報並追蹤回收與 IQC（進料品質檢驗）反饋，包括異常處理與資料報告 －管理暫停中的模組，並與 VE、服務及銷售團隊協調處置方式 －處理流程限制與特殊零件控管，包括訂單補償追蹤 －確認備品可用性，若有短缺或預測落差則向規劃部門提出升級 －支援客戶 PM 預測、零件消耗補充，並在高峰需求期間與清潔供應商協調 －審核並核對清潔供應商庫存報告，修正錯誤並提供異常庫存狀態更新 －按時執行分配任務，並主動回報改善活動