Trade support, Transaction Banking

Liaise with Relationship Manager to promote trade product to customers by offering suitable solutions, providing trade implementation and responding to customer’s trade enquiries. •Support the delivery of trade product services to customers to meet the branch revenue targets by understanding customers’ business requirements and recommending suitable products. •Acts as primary contact during implementation of trade finance services among the organization, clients, their customers, suppliers and counterparties. •Organizes all internal and external activities covering documentary credits, export finance, factoring, forfeiting, import finance and shipping guarantees to ensure a timely and smooth implementation process. •Documents changes to policies and procedures that arise during the client onboarding process to improve the customer’s experience and organization’s operations and addresses local regulatory requirements. •Partners with Business Developers and Relationship Managers to provide guidance and expertise to the client regarding the completion and negotiation of product agreements and usage of the organization’s products and services. •Carries out all middle and back-office operation activities to ensure the timely, accurate and efficient processing of trade finance services. •Monitors processing of trade finance transactions relating to documentary collections, documentary credits, export finance, factoring, forfeiting, import finance and shipping guarantees. Also ensures client reporting is conducted effectively to monitor trade business. •Support and respond to customers for their daily queries on matters including but not limited to trade products. •Maintain relationship with customers to increase product utilization and proactively provide solutions to meet customer’s needs. •Deliver a high quality of service to internal and external customers.