Rare Remote Role!【Entertainment Ticketing Platform】Payments Operations Agent A_2

【This Role Is for You If You】 ★ Want to work in an all-English office environment and collaborate with international colleagues ★ Value work-life balance and prefer a workplace that respects boundaries after hours ★ Can follow and apply company policies to assist consumers professionally ★ Are emotionally resilient and capable of handling difficult or emotional customers ★ Enjoy challenges and appreciate clear KPIs, bonus structures, and WFH policies that reward effort (no sales involved) ★ Love concerts and sports events—you’ll gain exposure to firsthand global event operations 【Company Overview】 Headquartered in New York, this global group operates in over 170 countries, with operational hubs across Europe, the Americas, and Asia. The team is well-equipped to manage platform-related issues from users around the world. With a transparent structure and well-defined onboarding process, new hires receive comprehensive training from day one to quickly adapt to their roles. Upon meeting performance targets, employees not only receive bonuses but also enjoy two days of remote work per week. The company follows a fixed day-shift schedule with no night shifts or rotating shifts. Employee benefits are regularly adjusted based on performance and market conditions to ensure long-term growth and satisfaction. This position is part of the Transaction Operations Team, dedicated to handling post-payment refund disputes (Chargebacks). The role focuses on determining the liability of buyer vs. seller, with a strong emphasis on policy accuracy and attention to detail. You will also handle exception cases that cannot be resolved by AI tools. 【Job Responsibilities】 1. Handle payment disputes and chargeback cases in accordance with the policies of Visa, MasterCard, American Express, and other card networks, determining whether they qualify for refunds. 2. Use internal worksheet tools to evaluate if a transaction dispute complies with company policies; contact users when necessary to clarify details. 3. Investigate and analyze payment issues, buyer-seller conflicts, and customer complaints to identify which party is responsible. 4. Support compliance processes (e.g., KYC) to ensure all transactions and accounts meet platform requirements. 5. Organize and report findings from case analyses to internal teams, and assist in enhancing risk-control procedures. 6. Perform other duties assigned by supervisors, including cross-functional risk analysis and process improvement tasks. 【Work Information】 Working Hours: Fixed day shift, five-day workweek with weekends off Location: Zhongshan District, Taipei (next to Mackay Memorial Hospital) 【Compensation & Benefits】 Salary: Base salary NT$45,000 + performance-based monthly incentives + year-end bonus Training: 3–4 weeks of onboarding, covering policy study, case simulations, and transaction logic training Remote Policy: Two remote workdays per week (available upon meeting KPIs) Global Exposure: Fully English-speaking work environment with collaboration across international teams Perks: Opportunity to engage in international ticketing operations for major global events 【Candidate Requirements】 ✓ Open to all academic and professional backgrounds; experience in refund handling, payment investigations, or chargeback processing is a plus ✓ Fluent in English (able to communicate smoothly with native-level speakers) ✓ Proactive attitude, detail-oriented, fast learner, emotionally resilient, and a strong team player ✓ Interest in global finance, transaction platforms, or risk operations ※ The team follows a flat, American-style structure with clear rules and workflows. No overtime culture. Ideal for candidates who enjoy tackling challenges, value work-life balance, and love solving problems. ※