ALES Asia_產品經理 Product Manager (中科-法液空)

Position Summary 法液空電子設備（ALES ASIA）在2006年於台灣成立，是液空集團的分公司，秉承Air Liquide品牌。 ALES ASIA為全球特殊氣體輸送設備需求，提供經過驗證、可靠且經濟高效的解決方案，不論是氣櫃，還是閥門歧管箱。我們還擁有內部的歧管和控制器PLC和HMI設計的客製化服務，確保滿足客戶對操作界面的偏好。法液空的客戶遍布全球，為客戶生產的氣體設備廣泛應用於半導體代工廠、面板廠、LED廠、太陽能廠、實驗室、學校…等應用領域。 為提供高品質客戶服務，我們正在台中中科尋找「氣體供應系統售後服務主任」，負責管理、協調氣體供應系統客戶服務團隊成員，即時提供全球客戶技術服務及解決方案。 Job Description Product/Market Intelligence *Consolidate, analyze, and communicate market needs and trends in close collaboration with the commercial team. *Consolidate, analyze, and communicate information about the competition in close collaboration with the commercial team. *Analyze and communicate the market positioning of their product range (market share, market and competitor segmentation). Range Evolution * Define the product strategy based on market needs, competitive offerings, and new technologies with the goal of achieving ALES's long-term strategic objectives in close collaboration with the CTO and R&D. * Maintain and/or evolve a product range to develop results (revenue, market share, margin, customer satisfaction, etc.) and monitor the results obtained. * Define and communicate the expected commercial positioning for their product range (market price, cost price, delivery time) and provide the expected cost price to internal stakeholders (Design Office, supply chain). * Capitalize on issues encountered by customers with their product range (customer complaints, starter experience feedback, technical support requests, etc.). Communication and Promotion * In collaboration with the Commercial Manager, design and implement the promotion of the product(s) in the markets. * Develop and update sales support tools (technical proposals, presentations, brochures, catalog, etc.) and sales arguments for the sales team. * Keep up-to-date and analyze the commercial and technical results obtained and implement appropriate corrective actions. * Analyze sales forecasts and recommend stock anticipations. * Train and guide sales teams in the field on the technical specifics of products and their differentiating positioning. Sales Force Support * Keep a history of existing equipment up-to-date by maintaining an exhaustive list of the installed base and its specificities, including information such as the manufacturing date, user data, and interventions/modifications carried out on the said product and on other similar products (Product Sheet). * Ensure that all documents related to their product range are properly created and up-to-date ( brochures, Trademarks, etc.). Quality / Safety * Actively participate in internal and external audits. * Contribute to updating IMS processes and implement them to ensure the quality of manufactured products and the safety of employees. Products Evolution * Sponsor product development projects by relying on competent internal and external teams. * Contribute their knowledge of technological and industrial constraints and competitive intelligence. Range Cohesion and Competitiveness * In line with their knowledge, challenge the choices of technical teams and monitor cost objectives for their product range(s). To support the unexpected assignment by the manager.