系統導入專員 System Implementation Specialist (台中梧棲)

此職務主要職責為在公司導入營運系統時，扮演促進溝通與推動實施的重要角色。 工作內容： 1. 了解既有工作流程，作為開發團隊與使用者間的橋樑，確保營運系統需求被滿足。 2. 與開發人員合作，驗證功能並進行系統測試。 3. 監督系統上線，監控效能，並解決轉換過程中的問題。 4. 製作培訓教材，舉辦工作坊，並協助新使用者順利上手。 5. 建立標準作業流程（SOP）、使用手冊及相關文件。 6. 在上線後擔任主要聯繫窗口，回應疑慮並視需要升級技術問題。 7. 管理系統設定、使用者權限，進行故障排除，並生成報表。 8. 蒐集回饋、優化流程，並提供系統績效報告。 9. 分析系統數據，提出商業洞察，支援決策與持續改進。 1. Understand existing workflows and serve as a bridge between the development team and users to ensure operational system requirements are met. 2. Collaborate with developers to verify functionalities and conduct system testing. 3. Oversee system go-live, monitor performance, and resolve issues during the transition process. 4. Prepare training materials, conduct workshops, and assist new users in onboarding smoothly. 5. Establish standard operating procedures (SOPs), user manuals, and related documentation. 6. Act as the main contact point after system launch, address inquiries, and escalate technical issues when necessary. 7. Manage system configurations and user permissions, perform troubleshooting, and generate reports. 8. Collect feedback, optimize processes, and provide system performance reports. 9. Analyze system data to generate business insights, supporting decision-making and continuous improvement.