Supplier Quality Warranty Engineer 供應商品質工程師　＃498329

【Key Responsibilities】 ◈ The SQ warranty Engineer leads Supplier quality warranty activities for its Country: 　 • Is the interface between Alstom team and external suppliers for problem 　 　solving of supplier quality issues occurring in revenue services 　 • Leads progress & monitors the completion of containment, corrective action 　 　 and solution implementation as defined 　 • Ensure Supplier quality portal is properly used for Supplier quality warranty 　 　issues, including the proper notifications of issues to suppliers 　 • Supports the project to achieve K1 (safety related quality issues), K2 (quality 　 　issues with high impact on customer’s operations) problem solving target 　 • Manages supplier performance during Warranty with a dynamic escalation 　 　process (Yellow, Red in & out) 　 • Supports procurement and contract manager to consolidate CONQ (Cost of 　 　Non-Quality) for claim recovery / back charge process 　 • Reports / Escalates to SQ Warranty manager (at region or global level) to 　 　unblock critical situations. 　 • Implements the proper organization (way of working, warranty process, people, 　 　management routines, budget) in each depot and reacts in case of difficulties 　 　or quality drift. Manages its team. ◈ The SQ warranty Engineer leads the problem solving from characterization of the 　 issue till root cause is identified and solution defined with the external suppliers: 　 • Verifies the quality of the description and characterization done by Alstom 　 　team, complement as necessary to ensure the right understanding of the issue 　 • Formally notifies the issue to the supplier 　 • Ensures that the containment action is defined and implemented 　 • Ensures the root cause is validated and the solution will address the root cause. 　 • Periodically follows up with the supplier the action plan. ◈ The SQ warranty Engineer manages Return of Experience from warranty topics: 　 • Alerts the Project Product Introduction Manager in case of epidemic issues * 　 • Ensures Return on Experience (REX) is captured and shared across projects and 　 　corrective action deployed in all related projects ◈ Supports reliability growth activity with the project in warranty period 　 • Ensures early capture of quality issues during Test & Commissioning phases 　 　and PI period during revenue services activities * 　 • Mobilizes suppliers for quick & efficient solving of issues 　 • Ensures to reach RAMS liability level of equipment and subsystems purchased 　 • Ensure a handover with SQ serial before the start of warranty period