Senior Risk & Fraud Lead 風險與防詐策略主管

✨加入 KICKS CREW，與我們一起成長！CAN'T STOP WON'T STOP✨ ✨KICKS CREW is one of the fastest-growing global e-commerce platforms for athletic footwear and apparel. ✨ ｜THE ROLE: We are seeking an experienced and analytical Senior Risk & Fraud Lead to own and elevate our risk management and fraud mitigation strategy. In this critical role, you will be responsible for protecting our company and customers from fraudulent activity, minimizing revenue loss from chargebacks, improving chargeback performance, and ensuring a seamless experience for legitimate users. You will lead our Risk & Fraud team, combining strategic oversight with hands-on execution. The ideal candidate is a subject matter expert, adept at leveraging modern tools, analyzing complex data, and implementing industry best practices to build a best-in-class risk management operation. ｜工作內容 Responsibilities: **策略與領導 (Strategy & Leadership) －制定、執行並持續優化與公司目標一致的全面風險與防詐策略。 Develop, implement, and continuously refine a comprehensive risk and fraud prevention strategy aligned with business goals. －帶領、指導並培養風險與防詐團隊成員，推動高績效與數據導向的決策文化。 Lead, mentor, and develop the Risk & Fraud team members, fostering a culture of high performance and data-driven decision-making. －向公司領導與跨部門夥伴提供風險降低與防詐的最佳做法建議。 Advise leadership and cross-functional partners on risk mitigation and fraud prevention best practices. **拒付管理與優化 (Chargeback Management & Optimization) －監督端到端的拒付管理流程，確保及時且有效的爭議處理。 Oversee the end-to-end chargeback management process, ensuring timely and effective dispute resolution. －分析拒付數據，找出根本原因、趨勢與模式。 Analyze chargeback data to identify root causes, trends, and patterns. －制定並執行策略，大幅提升拒付勝訴率，運用有力的證據與最佳化的回應流程。 Develop and execute strategies to significantly improve chargeback win rates, leveraging compelling evidence and optimized rebuttal processes. －管理並優化拒付自動化工具，特別關注 Chargeflow 與 Forter 的整合應用。 Manage and optimize chargeback automation tools, with a strong focus on Chargeflow & Forter integrations. **詐欺偵測與防範 (Fraud Detection & Prevention) －主動識別新興詐騙趨勢與攻擊方式，並實施對策以降低威脅。 Proactively identify emerging fraud trends and attack vectors, implementing countermeasures to mitigate threats. －管理並調整詐欺防範系統，以在降低詐騙訂單的同時，減少對正常客戶的阻礙（即降低誤判率）。 Manage and tune fraud prevention systems to minimize fraudulent orders while reducing friction for good customers (i.e., minimizing false positives). －深入調查複雜的詐騙案件與安全事件。 Conduct deep-dive investigations into complex fraud cases and security incidents. **報告與分析 (Reporting & Analytics) －建立、維護並負責關鍵績效指標 (KPI) 與儀表板，以監控詐騙率、拒付率、勝訴率及整體財務影響。 Build, maintain, and own key performance indicators (KPIs) and dashboards for monitoring fraud rates, chargeback rates, win rates, and overall financial impact. －將複雜數據轉化為清晰、可行的洞察與建議，呈報給管理團隊。 Translate complex data into clear, actionable insights and recommendations for the executive team. －定期準備並呈現風險與防詐專案的績效與投資回報 (ROI) 報告。 Prepare and present regular reports on the performance and ROI of our risk and fraud initiatives. ｜必要條件 Required －必須具備使用現代防詐與拒付平台的實務經驗，對 Shopify、Forter 與 Chargeflow 有深入專業。 Direct, hands-on experience with modern fraud and chargeback platforms; specific expertise with Shopify, Forter, and Chargeflow required. －熟悉支付卡網路規則（Visa、Mastercard、PayPal）。 Familiarity with payment card network rules (Visa, Mastercard, PayPal). －具備強大的分析與解決問題能力，能以數據支持決策並提出洞察。 Strong analytical and problem-solving skills; comfortable using data to drive insights and decisions. －具備數據分析與趨勢分析能力，熟悉 SQL、Excel（樞紐分析表與進階功能）、以及數據視覺化工具（如 Tableau、Looker、Power BI）尤佳。 Proficiency in SQL, Excel (Pivot Tables, Advanced Functions), and/or data visualization platforms (Tableau, Looker, Power BI) highly desired. －優秀的溝通能力，能將複雜的技術概念清楚傳達給非技術相關人員。 Excellent communication skills; able to explain complex technical concepts to non-technical stakeholders. －有專案領導或指導團隊成員的經驗。 Experience leading projects or mentoring junior team members.