客戶服務專員 Customer Service Executive （駐越南-河内）

(歡迎海外越南人才或本地精通中文及越南語人才也歡迎申請) A Day in Your Life at MKS: As a Customer Service Executive at MKS/Atotech Vietnam, you will partner with Sales Team and Internal Team to provide best support and service to Customer. In this role, you will report to the Customer Service Team Lead Job Description • Process sale orders, price maintenance, customer returns, customer billing and delivery documents, credit/debit memo, equipment on loan agreement, following the standard operating procedures and system • Manage transport/shipment planning to ensure accuracy and on-time delivery to customers • Handle customer complaints by coordinating with relevant stakeholders to seek appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Build sustainable relationships and customer trust through interactive and professional communications either by phone calls or emails • Be a primary liaison for all VN customers and relevant stakeholders regarding order and delivery inquiries • Ensure personal and functional KPIs are met • Always seek continuous process improvements on customer services. • Share best practices and interacting with counterparts across the region and globally • Performs other duties, tasks and responsibilities as assigned or required • Additional responsibility: “Safety remains the number one priority by making it an integral part in all activities; En-sure all work is completed safety & in compliance with laws, regulations & Atotech standards. Demonstrate ongoing visibility at sites & consistent interaction with staff and contractors at all levels”. Requirements • Bachelor’s degree in Business Administrative or related field • At least 2-3 years’ experience in customer service field, chemical industry is preferred • Knowledge in customs trade requirement e.g. GPB, LMW, FTZ application is a plus • Knowledge of Office software and SAP SD module, specifically to delivery process • Good command of spoken and written communication skills in English and local language(s) • Customer orientation with good service-minded attitude, ability to always remain professional and courteous with customers • Ability to coordinate across functions and locations to ensure successful outcomes • Self-motivated with high sense of urgency, resourcefulness and adaptability • Effective time management skills including sequencing of own work with effective resource management