【電氣集團】客戶品質主管 Customer Quality Supervisor

加入美商，趁現在！ 美商EATON 伊頓飛瑞為財星前五百大公司，為動力管理業界龍頭，不斷電系統(UPS) 、配電系統、高爾夫握把等產品在業界銷量領先地位。台灣EATON也獲得了【最佳職場 Great Place To Work™】的認證哦！ 客戶質量首長負責領導客戶質量團隊通過故障分析解决客戶問題，以確定與內部和外部質量績效相關的根本原因和糾正措施，確保產品和服務符合品質標準和客戶期望。 還支持工廠內部和外部質量相關稽核，並為生產和檢驗團隊提供技術指導。    工作内容： 負責處理客戶問題，領導質量會議審查，並以8D報告回應客戶。 負責解决生產過程中出現的品質問題，處理質量异常和品質改進 負責EA 1階段/3階段RMA分析和改進。 跟進產品品質狀況，處理客戶投訴並提供解決方案。 與PQC團隊合作，對整個生產過程進行產品品質控制和過程改進（PFMEA/CP）。 管理客戶質量績效，定期審查和報告客戶滿意度。 培訓和激勵客戶質量團隊，以確保必要的技能和知識。     任職資格： 獲得認可機构頒發的工程學學士學位 8年相關工作經驗 基礎 有UPS經驗者優先 良好的英語技能 圖紙和規範解釋的工作知識 具備使用功能量測設備的工作知識。 首選 UPS質量流程的工作知識 熟悉問題解決方法（六西格瑪、8D、根本原因分析） 瞭解行業和客戶特定的質量注册方案和認證流程（ISO 9001） 瞭解過程稽核科技，以確保符合規定的質量要求 六西格瑪綠帶認證者優先 領導力 電腦技能 良好的溝通技巧 The Customer Quality Supervisor is responsible for leading the customer quality team in solving customer issues with failure analysis to identify root cause and corrective action related to internal and external quality performance for ensuring products and services meet quality standards and customer expectations. Also supporting facility internal and external quality related audits, and providing technical direction to production and inspection team.     1. Responsible for handling customer issues, leading quality meeting reviews, and responding to customers with 8D reports 2. Responsible for solving quality issues occurred during production, handling quality abnormalities and quality improvement 3. Responsible for EA 1phase/3phase RMA analysis and improvement. 4. Follow up on product quality status, handle customer complaints and provide solutions 5. Work with PQC team for product quality control of the entire production process and processes improvement (PFMEA/CP) 6. Manage performance for customer quality and regularly review and report on customer satisfaction 7. Train and motivate customer qulaity team to ensure necessary skills and knowledge.    Requirements Bachelor’s Degree in engineering  from an accredited institution 8 years of related experience Basic Previous UPS Experience is preferred Good English skill Working knowledge of drawings and specifications interpretation Working knowledge in functional measuring equipment usage. Preferred Working knowledge in UPS quality processes Familiar with problem solving methods (Six Sigma, 8D, root cause analysis) Knowledge of industry and customer specific quality registration schemes and certification processes (ISO 9001) Knowledge of process auditing techniques to ensure compliance to defined quality requirements Six Sigma Green belt certified is a plus  Leadership skills Computer Skills Good communication skills