Customer Service Executive 客戶服務專員

ACTIVITIES Customer Service: • Handle customer orders and key in SAP system. • Check order price, stock availability and follow up delivery. • Issue production/decanting/purchase request when out of inventory. • Notify customers for cash payment and prepare pro-forma invoice. • Handle customer feedback and provide report when case closed. • Handle customer request on goods return & exchange / sample request / SDA (credit note). • Assist sales/marketing team regarding customer promotion scheme. Reporting: • Provide inventory report to sales team weekly. • Provide sales report to sales team twice a month. • Provide backorder report to sales team in the mid of every month. • Provide monthly customer statement for some specific customer. • Provide customer incentive report list every month. • Provide MBR report monthly. Others: • Maintain Salsa Case in Salsa website for customer feedback. • Participate ISO internal/external audit. • Participate other project assigned by N+1. CONTEXT AND ENVIRONMENT • Under standard customer offer procedure to serve about 130 customers including 33 contracted distributors. • A tough supply management environment impacted by force majeure factor. ACCOUNTABILITIES • Ensure that all customer orders are well follow up with standard customer offer. • Ensure that all customer feedback are well closed.