【Well Known Global Ticket Platform 】Fulfillment Operations Specialist A_2

【About the Team】 The Fulfillment Team plays a critical role in ensuring ticket delivery accuracy and stability aligned with company priorities. The team handles integration, mobile transfer tracking, and troubleshooting—all essential to maintaining a smooth site operation and exceptional customer experience. 【Responsibilities】 1. Manage and track ticket transfers across multiple platforms (Ticketmaster, AXS, SeatGeek, Live Nation, etc.). 2. Communicate with customers via email and outbound calls as needed. 3. Explain the mobile transfer process and StubHub policies clearly to customers. 4. Troubleshoot transfer issues including re-transfer, app installation, and ticket delivery problems. 5. Manage case queues in customer service tools to ensure timely resolution. 6. Collaborate with Customer Support agents to investigate and resolve order-related issues. 7. Run reports through SQL for queue management and performance tracking. 8. Provide process feedback and suggestions to improve overall customer experience 【Compensation & Benefits】 Salary: NTD 45,000/month (13-month base + performance bonus) Location: Taipei City (Hybrid model: after probation, then 3 days/week on-site) Schedule: May include weekends, holidays, day and/or evening shifts 【Qualifications】 ✓ 1+ year experience in a high-volume call center or BPO environment preferred. ✓ Strong written and verbal English communication skills. ✓ Detail-oriented, analytical, and solution-driven mindset. ✓ Proficient with Microsoft Office; quick to learn new systems and tools. ✓ Able to work in a fast-paced and high-pressure environment. ✓ Flexibility to work weekends, holidays, day, or evening shifts. 【Perks】 ✓ Competitive compensation and year-end bonus ✓ Generous paid time off and team-building activities ✓ International work culture and skill development opportunities ✓ Clear career progression and internal mobility options