★知名FMCG外商★Consumer Service Specialist(1-year contractor)_RFS_213

※此職位為一年期派遣職，適合有出國規劃或想嘗試外商工作的人選嘗試，拓展職涯寬度及廣度，若表現良好則可續約！※ ◆Main Areas of Responsibility◆ 1.處理客服專線、電子郵件與郵件案件，並根據公司指引管理退貨流程。 Handle consumer cases via hotline, mail, and email, ensuring communication and processing are aligned with JTI’s guidance. 2.將來電與退貨相關資訊登錄內部系統，確保時限內完成並促進後續跟進。 Update and input product quality cases into internal systems within deadlines to support necessary follow-up actions. 3.定期提供週報、月報及臨時報表，維持資料最新並協助優化流程。 Provide timely reports (weekly, monthly, ad-hoc), maintain up-to-date data, and support process improvement initiatives. 4.對異常情況保持警覺，並主動通報主管與相關部門。 Stay alert and proactively flag potential issues to supervisors and relevant stakeholders. 5.作為台灣地區聯絡窗口，與全球客服團隊合作，管理維修、保固與支援流程。 Act as the key contact point in Taiwan, collaborating with global customer service teams to manage support, repair, and warranty processes. 6.主動提出流程改善建議，提升服務效率與品質。 Proactively propose process improvements to enhance efficiency and service quality. ◆Requirements◆ 1.Bachelor’s degree or above 2.2–3 years of experience in consumer hotline or customer service 3.Fluent in Mandarin and Taiwanese 4.Basic listening/speaking; fluent reading/writing in English 5.Proficient in Microsoft Office tools ◆Bonus◆ 期滿可另外獲得獎金 ★歡迎寄送履歷至信箱：[email protected] ★加LINE獲得更多工作機會：@227qadfq (記得加上@呦) 或可以透過系統投遞,加速聯繫流程喔!