印太事業/品保客服工程師

1.蒐集銷售團隊或客戶所反映的產品品質相關問題與抱怨。 2.彙整所有蒐集到的資訊，並進行後續追蹤改善及對策。 3.於 48 小時內完成 D1～D3 階段，並回覆客戶。 4.與同仁合作進行初步分析，並帶領跨部門團隊找出問題根因及擬定解決方案。 5.於 7 個工作天內（緊急案件需更短時限）完成 D4～D7 階段，並由跨部門團隊協助完成最終報告。 6.依客戶需求參與相關會議。 1. Collect Customer/Field quality related complaints from Sales team and/or Customer directly. 2. Put all collected information together for follow up. 3. Finish D1~D3 and get back to customer within 48 hours. 4. Work with colleagues to make preliminary analysis. Lead a cross functional team to dig out root cause and work out solutions. 5. Finish D4~D7 within 7 working days (or shorter in case of emergency). A cross functional team will support to finalize the report. 6. Join the meetings requested by customers.