【正職代招】外商資深營運經理 Senior Operations Manager - 106AL

[Responsibilities] • Lead overall operations and growth of Taiwan’s BPO and information & process management services, including strategy formulation, business development and market expansion. • Take full P&L ownership—monitor revenue, cost and profitability metrics, and implement initiatives to drive operational excellence. • Develop and optimise service delivery models and process standards to enhance efficiency, mitigate risks and ensure customer satisfaction. • Drive cross-functional collaboration across business development, operations, finance and customer management to ensure service quality and contractual fulfilment. • Conduct market and industry analysis to identify business opportunities and lead execution with a data-driven approach. • Lead, coach and develop the team (including department heads and project managers) through performance management, resource allocation and capability building.