業務/CS
***Job Description
–– The Customer Service Representative utilizing a high energy approach, requires good communication skills.
–– The CSR will clearly identify current customer needs for our service and how they can benefit from partnering with us on every shipment.
–– Providing excellent customer service is essential in this position.
–– Customer Service, industry experience, and some college coursework preferred but not required.
***Duties and Responsibilities:
–– Help manage current customer accounts.
–– Deal with a high volume of inbound and outbound phone calls.
–– Maintain relationships with carriers and customers.
–– Provide exceptional customer service to customers and carriers.
–– Solve customer and carrier problems and help resolve issues.
–– Provide shipment quotes for customers and set up shipments as required by customers.
–– Excellent multitasking skills within their work space as well as computer software programs.
–– Be a professional representative of our company that other employees look up to.
***Job Requirements:
–– High quality written and verbal communication skills
–– Good communication both in Chinese & English
–– Ability to adapt to changes in the work environment
–– Accurate and able to produce quality work
–– Dependability
–– Problem solver and Proactive team worker
–– Ability to work in teams and open to others‘ views
–– Show respect toward others with cultural differences
–– Office computer software skills
–– Ability to apply common sense understanding to carry out instructions
******
1. 處理客戶訂單,保持與客戶間之聯繫,安排並追蹤客戶出貨資訊
2. 負責海,空運進出口報關之前置作業,並匯整文件提供給OP人員後續相關事宜
3. 與國外代理溝通運費及傳遞客戶運輸需求,異常處理及連繫外站協調跟催貨物
4. 掌握所有出貨資訊,協助業務人員及OP部門之間,扮演重要橋樑及窗口
5. 其他主管交辦事項
It's an expatriate position to Germany. The 1st year, you will work at Morrison Express Group (MEC) TWN under Sales Dept., then you will transfer to Germany and report to Regional Key Account Manager.
In this position you are the contact person for Morrisons Key Account Customer(s) and Network.
You are part of the global control tower and need to work in a team, but also need to be able to work independently and proactively.
You are first point of contact in case of questions, requests and issues related to operational activities in the region.
1. Be the first point of operational contact for assigned Key Account(s).
• Closely follow-up on shipments (air, ocean, logistics) for the Key Account(s).
• Pro-actively handle internal and external operational communication between Morrison stations and the Key Account(s).
• Build towards a trusted advisory position to the Key Account(s).
• Ensure a quality operation from Morrison and Morrison agents in the region.
• Respond to operational questions, request and issued related to these accounts.
2. Identify commercial business opportunities and transfer such leads to the Key Account Manager.
3. Monitor, Maintain, Consolidate shipment data for the Key Account.
4. Work on continuous improvement of operational and financial processes.
• Make sure SOP’s are up-to-date and requirements are met by all stakeholders.
• Identify Potential risk in the supply chain and consult with Morrison and customer to minimize this risk.
• Monitor timely and correct invoicing of Morrison’s regional activities.
5. Proactively execute and monitor shipments based on Service Level Agreements.
6. Ensure that data quality is at high levels and prepare various reports for the Key Account to support decision making and QBR’s.
7. Prepare timely daily reports for Key Accounts in line with SOP.
8. Monitor timely & correct invoicing of MEC’s regional activities.
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Qualifications:
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◼︎ Bachelor's degree or higher and 2+ years of experience in freight forwarding
◼︎ MUST fluent in Mandarin Chinese, English and German.
◼︎ Excellent communication, interpersonal, and project management skills.
◼︎ Knowledge of air freight procurement would be a plus
Job Description Summary:
1. Communicate with account to understand customer's requirement whether air & sea.
2. Understand and familiar with customer's SOP.
3. Arrange shipment according to customer's SOP.
4. Coordinate with operation team for carrier booking/space/rate/vessel schedule and all related matter.
5. Communicate shipment details to customer like billing instructions& others
6. Maintain good relationship with customers and all stakeholders include.
7. Ad hoc tasks assigned by supervisor
工作內容
1. 與客戶聯繫,了解客戶的需求不論海運與空運
2. 了解並熟悉客戶的標準作業流程 (SOP)
3. 根據客戶的 SOP 安排出貨
4. 與內部團隊協作,負責運輸預訂、艙位、費率、船期安排及相關事宜
5. 與客戶溝通出貨細節類似如何出帳以及其它事項
6. 維持與客戶及所有的利害關係人的良好互動關係
7. 其他主管交辦事項
Introduction to the job
Do you like challenges and do you want to work in a fast pacing supply chain environment to support some of the biggest semiconductor companies worldwide? Are you familiar with Logistics Operations and like to managing urgent demands on a daily basis?
If this sounds like you and if you have a strong customer oriented mindset, here is your mission.
Role and responsibilities
For our Global Operations Center in Taiwan we are searching for Supply Chain Professionals. You fulfill the demand of our customers for spare parts and tools for their maintenance activities on some of the most complex machines in the right quantity and at the right time & cost.
Time is of the essence to ensure a seamless production of our customers without interruptions on our machines.
-Handling of urgent material requests from worldwide customers in a rolling 24/7 shift system with the right customer focus, while meeting all milestones related to communication and execution
-Monitoring of worldwide shipments
-Ability to resolve complex issues and drive improvements to further optimize processes
-Ability to support escalations and provide communication proposals for review
-Constructive and reliable communication with worldwide stakeholders from all departments within ASML
-This position requires shift work.
Education and Experience
Bachelor's Degree in related subject i.e. Supply Chain Management, Information Science, Engineering etc. preferred
-Minimum 1 year of relevant experience in an international company, semiconductor industry is preferred
-A tactical thinker with strong interpersonal and communication skills
-Analytical thinking and ability to organize and prioritize workload
Skills
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues.
There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
-Stress-resistant; act under high pressure
-Flexible; willing to go the extra mile for the customer
-Excellent professional communication in English, written and oral
-Drive for results; does not stop until solution has been found, even when obstacles arise
-Team player
-Change management competencies
-Convincing, pro-active and “can do” mentality
-Cultural awareness
-Experience with ERP system(s), SAP R/3 knowledge preferred
-Ability to prioritize
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
Global Process Account Handling, Shipping Documentation, Billing, Coordinating Clients and Vendors。
(有船務或物流經驗佳)
• Manage company's imports and exports activities
• Communicate with Vendor / Customer'
• To ensure that the incoming shipment are handled and stored properly
• Maintain relationship with shipping companies, CO-LOADERS, customs brokers and trailer
• Arrange cargo(incl. D.G. & Non-D.G.)
• Daily e-mail communications with overseas offices/agents
• To undertake any other associated tasks and responsibilities assigned from time to time
• Familiar with ERP or SAP system
• Create document and Tax Invoice to Shipper