Introduction to the job
Do you like challenges and do you want to work in a fast pacing supply chain environment to support some of the biggest semiconductor companies worldwide? Are you familiar with Logistics Operations and like to managing urgent demands on a daily basis?
If this sounds like you and if you have a strong customer oriented mindset, here is your mission.
Role and responsibilities
For our Global Operations Center in Taiwan we are searching for Supply Chain Professionals. You fulfill the demand of our customers for spare parts and tools for their maintenance activities on some of the most complex machines in the right quantity and at the right time & cost.
Time is of the essence to ensure a seamless production of our customers without interruptions on our machines.
-Handling of urgent material requests from worldwide customers in a rolling 24/7 shift system with the right customer focus, while meeting all milestones related to communication and execution
-Monitoring of worldwide shipments
-Ability to resolve complex issues and drive improvements to further optimize processes
-Ability to support escalations and provide communication proposals for review
-Constructive and reliable communication with worldwide stakeholders from all departments within ASML
-This position requires shift work.
Education and Experience
Bachelor's Degree in related subject i.e. Supply Chain Management, Information Science, Engineering etc. preferred
-Minimum 1 year of relevant experience in an international company, semiconductor industry is preferred
-A tactical thinker with strong interpersonal and communication skills
-Analytical thinking and ability to organize and prioritize workload
Skills
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues.
There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
-Stress-resistant; act under high pressure
-Flexible; willing to go the extra mile for the customer
-Excellent professional communication in English, written and oral
-Drive for results; does not stop until solution has been found, even when obstacles arise
-Team player
-Change management competencies
-Convincing, pro-active and “can do” mentality
-Cultural awareness
-Experience with ERP system(s), SAP R/3 knowledge preferred
-Ability to prioritize
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
歡迎日本當地留學生、就職中社員投遞
薪資、制度、福利:
依照日本當地法規條件為基準,薪資條件面議
About the job (駐廠工程師)
o Location: Chitose, Hokkaido Japan.
o Language: English & JLPT N1
o Duration: Permanent
o Interview Process: 3 rounds - final will be with the Country Manager
What you will be doing
o We contribute the support and provide unique customer value around in Japan Service Team.
o We take everyone is important partner and respect each other’s’ opinion.
o You can learn the advance technical skills and collaborate with leading customers across the globe.
o Teamwork is ours’ spirit; we are the team to make impossible to possible.
o Come as you are, do what you love and grow with team.
What will you do as “Field Service Engineer”?
o Provide project handling and customer support, including modifying, troubleshooting, diagnosing, installing, customer training, and repairing NOVA systems.
o Act as the primary liaison between NOVA Japan and customers, overseeing system performance, data collection, reporting, and customer satisfaction.
o Quantify system performance using statistical techniques, ensuring system-to-system matching.
o Coordinate all service activities with customers to maximize system uptime.
What will make you succeed in the role?
o Continuous Learning: Never stop growing.
o Open-Minded Collaboration: Communicate well, work effectively in teams.
o Resilience under Pressure: Thrive in high-pressure situations.
o Customer-Centric Focus: Prioritize excellent customer service.
o Autonomy and Interpersonal Skills: Work independently yet excel in interactions.
*日本語及び英語ビジネスレベル(PPTやExcel報告作成、プレゼン力)必須*
【業務内容】
・クライアントとの折衝、交渉、報告、会議、メール対応
・台湾本社へのプロジェクト提案、運営管理、コスト管理、改善、報告
・部員へのマネジメント、指示、進捗確認、トラブル対応や各部署との社内調整
【Job Description】
・Build and promote strong, long-lasting customer relationships, with responsibilities including but not limited to understanding customer needs, negotiation to maximize profit, communication management, regular reports and meeting
・Lead the process of making proposal to the headquarter and following up on related operative tasks, such as cost management and process improvement
・Manage the sales team and inter-departmental communication