The Role:
At Tesla, our Tesla Advisor, consistently deliver on an incredible educational, immersive, and exciting experience to all of our current and future customers. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by creating memorable experiences for our customers.
As a Tesla Advisor, you will support customers from the moment they walk into our showrooms to learn about Tesla. We’ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying experience.
Responsibilities:
• Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
• Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile
• Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda
• Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners
• Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential
• Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management
• Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level
Job Summary: Responsible for Supplier Quality Assurance, Quality Engineering, Inspection, Supplier development programs and resolving quality related concerns
Essential Job Duties:
• Work with Global Sourcing to ensure supplier performance is regularly reported and those appropriate and timely corrective actions are implemented.
• Aide Global Sourcing in the evaluation and qualification of new supplier, product following a defined new product part approval process.
• Participate on definition of product specifications, technical, quality & packaging requirement with Global Sourcing, Category Management, Engineering, & Supplier.
• Approve new products as a result from strategic sourcing activities by applying APQP and PPAP standards.
• Champion problem solving and root cause analysis activities with suppliers and customers to eliminate recurrence of non‐conformances
• Develop & implement Supplier development programs with short / long term goals.
• Perform supplier audits, shipment audits and maintain all quality records.
• Monitor, communicate and improve key supply chain KPI’s, including Supplier OTD (Past due) & Defect returns
• Liaison between customer service team and suppliers in resolving product, quality related queries
• Participates in special projects and performs additional duties as required