About Merchant Success at Klook:
At Klook, we connect people to memorable experiences across the world. Our Merchant Success team ensures our merchant partners in Korea deliver the best possible products and customer journeys. We work closely with local merchants, supporting their operations and optimizing their offerings on the Klook platform through collaboration and data-driven improvements.
What you’ll do:
- Merchant and Product Onboarding: Manage onboarding for new merchants and products, including gathering information, guiding merchants, and conducting training on Klook’s system.
- Product Quality Control: Ensure all product listings maintain the highest standards in content, pricing, availability, and customer satisfaction.
- Content Review: Conduct test bookings and regular reviews to improve product content and the customer experience.
- Merchant Support: Address merchant questions, provide guidance on self-service tools, and deliver prompt solutions to issues.
- Sales Support: Work with the Business Development Manager to drive product exposure and sales growth.
- Cross-team Coordination: Liaise with Customer Experience, Settlement, and other internal teams to resolve merchant, customer, or B2B partner inquiries.
- Ad-Hoc Projects: Handle special assignments as required by your manager.
What you’ll need:
- Language: Fluent in Korean and English (Mandarin is an advantage)
- 1 year in account management or client service experience is preferred; internship experience also considered.
- Industry Background: Previous exposure to e-commerce or the travel sector is a plus.
- Detail-Oriented: Diligent and organized with a drive for accuracy and quality.
- Problem Solver: Proactive in identifying improvements and handling issues with a customer-first approach.
- Team Player: Effective communicator who collaborates well with a multicultural team.
- Adaptable: Willing to learn, open to feedback, and comfortable in a fast-changing environment.
- Strong writing skills are an advantage.
What you’ll get
- A global team of supportive colleagues
- The rare chance to shape a leading travel and leisure platform
- Opportunities for personal and professional growth
- Ownership of projects with real impact
About the Role
We are looking for Korean speakers to join our team as Content Review Agents. In this role, you'll be responsible for reviewing content to ensure it aligns with our platform’s guidelines and policies. No prior experience is required — we provide comprehensive training to set you up for success.
Key Responsibilities
• Review and moderate generated content in Korean
• Ensure content complies with platform policies and community standards
• Flag, escalate, or take action on content that violates guidelines
• Maintain accuracy and consistency in evaluations
• Communicate clearly with team members in English when necessary
Requirements
• High Proficiency in Korean
• Good proficiency in English
• Strong attention to detail and a high level of accuracy
• Comfortable working night hours (Taiwan time)
• Reliable internet connection and remote work setup
• Be able to perform tasks quickly and accurately
• Excellent communication skills (both written & oral)
• Excellent time management skills
• No prior experience required – full training will be provided
Location: Fully Remote (Work from Home)
Schedule: Full-time, Monday to Friday
• 1st Month: 00:00 – 09:00 Taiwan time(aligned with U.S. Pacific Time)
• Will shift to APEC hour after completion of the Training! (Around 1 month)
Compensation & Benefits
• Competitive base salary paid over 12 months
• Up to 2 months' performance bonus based on evaluation
• Festival bonuses (TWD 3,000 each): Dragon Boat Festival, Mid-Autumn Festival, and Birthday
• Comprehensive insurance coverage:
o Labor insurance
o Health insurance
o Group insurance