Customer Engagement & Support
•Serve as the primary technical contact for customers evaluating and deploying cooling hardware.
•Support sales teams with technical presentations, solution proposals, and design-in consultations.
•Translate customer requirements into actionable feedback for engineering teams in Asia.
Collaboration with Global Engineering
•Work closely with mechanical and thermal engineers in Asia on product customization, validation, and troubleshooting.
•Communicate customer feedback, feature requests, and field issues to R&D teams for continuous improvement.
•Participate in joint technical reviews and coordinate time-zone–sensitive communications between customers and Asia engineering.
Technical Expertise in Thermal Management
•Guide customers through selection, design, and integration of cooling hardware (e.g., cold plates, liquid cooling loops, heat exchangers, manifolds, pumps).
•Provide thermal simulations, design reviews, and best-practice recommendations for efficient cooling.
•Support validation testing and ensure solutions meet customer reliability requirements.
Pre-Sales & Design-In Activities
•Drive design wins by supporting customers in concept evaluation, prototype testing, and qualification phases.
•Provide technical training and workshops for customers and channel partners.
•Develop customer-facing technical documentation (datasheets, application notes, integration guides).
Post-Sales & Troubleshooting
•Support deployments and system validation at customer sites.
•Troubleshoot thermal, mechanical, or integration issues and escalate as needed to Asia engineering.
•Ensure smooth product ramp-up and provide ongoing technical support.
1.Responsible for managing relationships with existing clients.
2.To drive revenue growth.
3.Collaboration with internal teams such as marketing, product development, and
customer support is essential for success in account sales.
4.To execute company strategic plans.
We are seeking an experienced and driven HR Supervisor to lead and oversee the U.S. HR team, as well as collaborate closely with HR teams in our subsidiaries across North America. This position plays a pivotal role in both day-to-day people operations and strategic HR initiatives, ensuring the effective implementation of corporate policies and alignment with global HR practices.
Key Responsibilities
• Lead and support the U.S.-based HR team and HR personnel in affiliated North America subsidiaries
• Oversee and ensure smooth execution of core HR functions: recruitment, training & development, performance management, employee engagement, and retention.
• Act as a bridge between headquarters and local teams by communicating, localizing, and executing group-level HR policies and initiatives
• Drive cross-functional HR projects, organizational change efforts, and talent development strategies in alignment with business goals
• Partner with senior business leaders and provide strategic HR support.
• Ensure compliance with local labor laws and HR best practices across regions.
• Coordinate effectively across global time zones with the headquarters and other international teams.