About the job :
Application engineer is responsible for tech support to customers. Externally, it is act as technical interface with customers to provide solutions and technical trainings through TSC Academy. Internally, it is the bridge between customer and internal R&D engineering teams. The role of Application Engineer is not only to provide the high-quality technical support for products, but also needs to manage both customer relationships and the technical solution of customer’s requests, deliver customer and partner experience through timely response, cross departments collaboration and execution to engage the projects.
Responsibilities:
- Technical support, including pre-sales/post-sales scoping, troubleshooting, solution providing and close case to engage the projects.
- Collaborate effectively with internal relevant departments for the solution.
- Collect and report the customer feedback and market competitor info
- On-site support key customers to resolve the issues.
- Technical training/partner events for Sales and partners.
- New project product ECAT testing according to user experience.
1. Co-work with Sales Team to do the Pre-Sales/Post-Sales/Training, etc.
2. Generate the Documentation/Video e.g. FAQ/Training Slides/User Guide, etc.
3. Co-work with Marketing Team on White paper/Article Writing, etc.
4. Support Exhibition including the Live demo, Key theme, Articles, and etc.
5. Co-work with PM/PQA/RD to Support Key Accounts
Overview:
Basic knowledge of power electronics, including DC/DC, AC/DC converter, power devices, and magnetic components.
Participate in the product development discussion and communicate with PM/PE teams to define new product’s features.
Responsible to design the evaluation boards, product verification and provide technical support for customers.
Responsibilities:
-Design EVB board, Layout check & Debug PCB board
-Product testing and verification
-General application related document
-Review customer’s circuit and provide technical support for worldwide
Qualifications:
-Knowledge in oscilloscope operation
-Familiarity with Altium