1.Sales
-Support Sales in daily sales administration functions.
-Provide data and guides to help the sales and manage sales tracking tools and report on important information.
-Handle customers enquire including phone call and administer RFQs work closely with operations and agents to ensure progress on track.
-Suggest sales process improvements and stay up-to-date with new product and feature launches and ensure sales team is on board
2.Customer
-Maintain and solidify business relationships with the customers and their vendors.
-Understand customer’s needs in contract logistics and suggest corresponding solutions.
-Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
3.Operation
-Monitor the operation service quality ensure fulfil the requirement of the customers.
-Collaborate with operations to implement solutions to the customers.
-Liaise with internal and external parties to ensure smooth operations.
-Conduct customer visits when required.
4.AR monitoring
5.Provide troubleshooting assistance for customer orders, account statuses and relevant problems.
本職位負責協助業務人員完成事前文案文件準備與事後業務之行政後勤工作,以及客戶溝通事宜等。這是一個非常重要的職位,對公司業務的順暢進展有著直接影響。本職位也有著良好的發展前景,能夠為您提供許多成長和晉升的機會。
我們正在尋找一位熱愛協助業務人員完成各項工作的業務助理。我們期待與您合作,共同成長壯大!
需具備1-2年以上品牌方電商運營經驗(品牌官網、momo、PChome、蝦皮等)
1、 協助電商平台的運營管理,含產品上架、價格調整、庫存管理等
2、 品牌、產品在電商通路的銷售活動規劃、行銷提案
3、 與平台窗口維持良好互動及溝通爭取更多曝光、提升業績
4、 客服內容和互動優化
5、 網路行銷及成效追蹤
Job Description:
1. 1–2 years of experience in e-commerce operations for brand-side businesses (such as brand official websites, Momo, PChome, Shopee, etc.)
2. Assist in the operation and management of e-commerce platforms, including product listings, price adjustments, and inventory management
3. Plan sales promotions and marketing proposals for brand and product visibility on e-commerce channels
4. Maintain good communication and relationships with platform contacts to gain more exposure and increase sales performance
5. Optimize customer service content and interactions
6. Track and analyze the effectiveness of online marketing and services