Global Process Account Handling, Shipping Documentation, Billing, Coordinating Clients and Vendors。
(有船務或物流經驗佳)
• Manage company's imports and exports activities
• Communicate with Vendor / Customer'
• To ensure that the incoming shipment are handled and stored properly
• Maintain relationship with shipping companies, CO-LOADERS, customs brokers and trailer
• Arrange cargo(incl. D.G. & Non-D.G.)
• Daily e-mail communications with overseas offices/agents
• To undertake any other associated tasks and responsibilities assigned from time to time
• Familiar with ERP or SAP system
• Create document and Tax Invoice to Shipper
1. 根據預先通知建立檔案,從客戶服務團隊接收S/N,並創建HAWB和MAWB。
2. 為報關建立檔案,執行EDI,發送預警通知,並在系統上發布信息。
3. 聯繫並協調機場航廈操作團隊,檢查危險品貨物的處理流程。
4. 為團隊發展做出貢獻,並根據公司政策確保及時開票。
5. 主動參與公司的業務卓越計劃和相關項目。
6. 簽發轉運許可證,安排卡車和倉庫需求,並提供客戶報價。
7. 從發貨人接收文件,分解並分發到各個檔案中,計算費用,並與海外代理和合作裝載進行費率談判。
8. 為客戶提供服務,與特定客戶聯絡以維持客戶基礎,並協助處理海外代理和客戶查詢。
1. Set up files based on pre-advice, receive S/N from the Customer Service team, and create House Air Waybill (HAWB) & Master Air Waybill (MAWB).
2. Create files for customs brokerage and perform EDI, send pre-alert notifications, and post information in the system.
3. Contact and coordinate with the airport terminal operation team and check the process on DG cargo handling.
4. Contribute to team development and ensure timely billing in accordance with company policy.
5. Proactively participate in the company’s Business Excellence Programs and projects.
6. Issue transfer permits, arrange trucking and warehouse requirements, and provide customer quotations.
7. Receive documents from shippers, break down and distribute them into files, calculate charges, and negotiate rates with overseas agents and co-load.
8. Provide customer service, liaise with specific customers to maintain the customer base, and assist in handling overseas agents and customer queries.
1) To process shipments per company policy and customer SOP
2) Ability to communicate with overseas branches as a team
3) To provide professional answers to customer inquiries in timely manner
4) To properly maintain system records
5) To assist other team members to achieve organizational goals
6) Ability to convey special requests to our service providers in order to fulfill customer SOP
7) Ability to check against service provider billing invoice