1. Warranty operation and management 保固作業執行與管理
2. Ensure warranty claim conforms with the standard 確認保固案件申請符合原廠規範
3. Support outlets in warranty operation 協助據點各項保固作業
4. Recall campaign planning and management 召回案件提報與進度統計
5. Regular statistic report submission 定期保固報表製作
6. Support company & team events 支援部門及公司活動
Tesla Motors is looking for an experienced Parts Advisor to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the customer service acumen, but also the ability to provide a basic level of technical support service. This position is located in Taipei. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.
Responsibilities:
• Return missed phone calls and emails promptly.
• Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service.
• Accurately record parts transactions and data into Dealer Management System – attention to detail critical.
• Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers.
• Maintain records of time, expenses, and materials.
• Communicate estimated parts ship and arrival time, including regular updates.
• Follow up with customer on parts order and ensure complete satisfaction with the order.
職務說明:
• 回覆相關問題來電及電郵
• 接收及運送不同物資和管理庫存,以有效支援售後服務及零件供應
• 準確而詳細地記錄問題到經銷商管理系統
• 分析和解決所有內外供應商的運送及包裝等問題
• 詳細地記錄維修或跟進時間、費用及物料使用。
• 與零件供應商議定運送物料及時間,並定時更新報告
• 執行其他被指派的相關任務
1. Responsible for the environmental, safety and health issues / performance in the company.
2. Make sure the company meet the internal policy, international standard and legislative requirements of safety, health and environment.
3. Co-ordinate all the safety and environmental works with the user departments.
4. Provide safety and environmental training to all employees.
5. Manage and maintenance the OHS system.
6. Conduct workplace & site inspection, safety interaction, risk assessment and accident investigation in the branch, and at least upload 17 records of hazards and safety interaction respectively to the OHS system every month.
7. Raise the Taiwan Safety Committee Review monthly.
8. Support the safety & sustainability related internal audit and local government audits.
9. Assist to provide the data and statistics of the consumption of water, electricity and oil, weight of waste, hazards and injury for identify the ESH improvement area.
10. Roll out the ESH improvement projects based on the control action of the significant incident.
11. Provide the reports/ records for ESH information as per required by Sime Darby Berhad/ Taiwan Motors' Management/ Country Manager, Safety & Sustainability.
12. Supervise and advise the OSH standard to the authorized dealers in Taiwan, including OSH inspections.