西餐廳主任將協助西餐廳副理在其負責區域內協調並分配職務,為顧客提供高效率、豪華且流暢的服務以及一流的用餐體驗。
1.協助西餐廳副理協調並分配職務,以實現卓越的營運績效。
2.確實地傳達期待、認可績效並產生一致的業務成果。
3.監督西餐廳開始與結束的工作流程,包含酒杯拋光和事前準備(如餐桌擺放,轉場以及清理等工作)、妥善儲存以及餐期結束後的器具盤點。
4.協調所屬工作區域內的職務,確保服務順利進行。
5.處理並排解顧客訴願,在系統內登錄顧客意見回饋。確保問題及時解決,讓顧客滿意。
6.保護顧客和同事的隱私與安全。
7.嚴格遵守酒店所制定的各項部門營運標準、政策和流程。
8.能夠執行部門內的所有職務,並在必要時協助輪班。
The Western Restaurant Supervisor assists the Western Restaurant Assistant Manager in the coordination and delegation of tasks within the assigned working station/sector, ensuring an efficient, luxurious, and smooth service flow and stellar dining experience for our guests.
1. Assists The Western Restaurant Assistant Manager in coordinating and delegating daily tasks to deliver an exceptional operating performance.
2. Communicates expectations, recognizes performance, and produces consistent desired business results.
3. Supervises the workflow of opening and closing shift including polishing of glassware and mis-en-place preparation (i.e. table setting, turnover, clean up, etc.), proper storage, and count of operating equipment at the end of the day.
4. Coordinate tasks within the assigned sector to ensure the smooth running of service.
5. Handling complaints and resolving service ‘Glitches’, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved on time to guests' satisfaction.
6. Protect the privacy and security of guests and coworkers.
7. Complies strictly with all departmental operating standards, policies, and procedures set by the hotel.
8. Be able to perform all tasks within the department and assist in shift coverage when necessary.
我們的目標
以「新日本料理」為概念,追求不受傳統框架束縛的料理與服務。我們希望與享受變化、不懼挑戰的夥伴一起探索餐廳的新可能性。
・負責引導賓客入座、提供茶水、協助點選酒水及向賓客介紹餐點。
・負責確認訂位資訊及飲食禁忌,並協調前場與後場的運作。
・於賓客用餐結束後,整理桌面並清潔用餐環境。
・進行無酒精飲品的簡單調配。
・負責結帳與收銀作業。
・負責餐廳全區的清潔與整理,視需要協助環境布置。
Job Responsibilities
・Guide guests to their seats, serve water, assist with beverage orders, and introduce menu items.
・Confirm reservation details and dietary restrictions, while coordinating between front-of-house and back-of-house operations.
・Clear tables and maintain a clean dining environment after guests finish their meals.
・Prepare simple non-alcoholic beverage pairings.
・Handle billing and cashier duties.
・Maintain cleanliness throughout the restaurant and assist with occasional environmental decoration.
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