1. 處理合約訂單、確認交期、跟進生產計劃。
2. 收款和應收帳款管理;
3. 報價客戶詢價和寄送樣品;
4. 協助客戶進行產品註冊和行銷要求;
5. 協助品質部門回覆產品客訴對應;
6. 協助國內外展覽、產品介紹之作業安排;
7. 客戶關係管理和客戶滿意度調查。
Role & Responsibility:
1. Handle client’s PO, update lead time, and follow up production schedule.
2. Collect payment and manage account receivable.
3. Quote client’s RFQ and prepare samples.
4. Assist clients on the product registration and marketing requirements.
5. Coordinate with Quality Department for claims.
6. Arrange international exhibitions and product introduction meeting.
7. Client Relationship Management (CRM) and customer satisfaction survey.
• Understand customer need and offer solutions and support to grow business
• Builds and maintains good business relationships with customers, seeks out new business opportunity.
• Develop potential sales lead from different channels.
• Own all stages of RFQ management from quotation to design-win. Maintain and review all sales lead status in weekly sales meeting.
• Translate customer request to PM and RD team to build sample or service to meet customer need.
• Interfaces with PM team to identify new product development needs
• Assists in management and maintenance of ISO quality system