※彈性上班8:00~10:00(滿八小時之彈性下班)
~依學歷、經歷敍薪資,具醫療產業經驗~
~必備英文溝通順暢流利~
1. 分子診斷產品開發:市場調查、規格制訂、時程控管、產品行銷策略及國內外行銷活動。
Lead molecular diagnostics product development including market research, product specification development, timeline management and both domestic and international marketing activities
2. 分子診斷委託開發暨製造服務(CDMO)專案管理。
Project management for contract development and manufacturing organization (CDMO) services
3. 內外部產品教育訓練、服務方案解說及展示。
Internal and external product training
4. 遵循品質管理體系,即時處理客戶詢問、抱怨、產品保固、版本更新等問題
Follow the quality management system to promptly address customer inquiries, complaints, warranty, and version update issues.
5. 整合分析產品問題及導入改善對策。
Analysis of product issues and develop improvement plans
Please apply through Workday link, thank you.
https://roche.wd3.myworkdayjobs.com/roche-ext/job/Taipei/Technical-Support-Engineer---_202505-112742
You will provide engineering expertise in system installation, start-up, and field validation. You will also contribute to the readiness and operational success of new solutions. As a technical subject matter expert, you may take the lead in cross-BA (Business Area) initiatives aligned with Roche's strategic OKRs.
Key Responsibilities | 主要職責
Conduct routine preventive maintenance, calibration, and repairs on diagnostic equipment to ensure reliable instrument performance.
執行設備之日常維護、校正與維修,確保運作穩定。
Install and validate new instruments at customer sites in accordance with product specifications and compliance requirements.
依產品規格與合規標準,完成儀器安裝及驗證作業。
Collaborate closely with internal teams including Engineering, Customer Service, and Global Support Centers to resolve complex technical issues efficiently.
與內部工程、客服及全球支援中心密切合作,加速問題解決。
Document service activities, generate performance reports, and maintain accurate records in line with internal quality systems.
撰寫服務紀錄,維護完整的維修與績效報告。
Develop and deliver user training for customers, distributors, and internal stakeholders on equipment operations and safety procedures.
培訓客戶、經銷商與內部同仁,強化其設備操作與安全意識。
Manage spare parts inventory to ensure parts availability and cost control.
負責零配件庫存管理,確保資源充足且有效控制成本。
Serve as a key contact for customer inquiries and complaints, ensuring timely follow-up, case logging, and resolution through Roche’s global case management system.
回應客戶疑問與申訴,並透過全球案例系統及時回報與追蹤。
Lead or support cross-functional projects, coordinating resources to drive project execution and meet defined objectives.
主導或協助專案執行,整合資源以達成團隊目標。
-------------------------------------------------------------------------------
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.