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Job Mission
Represent manufacturing and act as gatekeeper from manufacturing to D&E function
Add value in overall manufacturing processes such as forming, machining, joining, and assembling
Job Description
Contribute to the solution of faults and takes the necessary initiatives and practical decisions to ensure zero repeat
Identify gaps and drive assigned process improvement projects and successful delivery
Initiate and drive new procedure changes and projects
Develop and maintain networks across several functional stakeholders
Prioritize works and projects based on business situation
Transfer knowledge and train colleagues on existing and newly introduced products
Education
Master degree in technical domain (e.g. electrical engineering, mechanical engineering, mechatronics)
Experience
3-5 years working experience in design engineering
Personal skills
Show responsibility for the result of work
Show proactive attitude and willing to take initiative
Drive for continuous improvement
Able to think outside of standard processes
Able to work independently
Able to co-work with different functional stakeholders
Able to demonstrate leadership skills
Able to work in a multi-disciplinary team within a high tech(proto) environment
Able to think and act within general policies across department levels
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
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Summary:
Supermicro is looking for stellar engineers to join our command center team. In this role, you will serve as the first point of contact, utilize your technical knowledge and help address inquiries via phone, e-mail, web portal on our products, solutions, and services. You will also partner with cross-functional engineering teams to understand the latest technology, and translate the technical specifications to common language for the clients.
This role will be based in the headquarters located in Taoyuan, Taiwan.
Duties and Responsibilities:
- Serve as first point of contact and address to customer’s inquiries and questions regarding to Supermicro products, solutions, and services
- Act as pre and post sales liaison between field and cross-functional product management teams
- Identify, document, and resolve customer issues; escalate critical customer’s questions and issues to the correspondent team and management
- Assisting clients to perform basic troubleshooting via phone, e-mail, or web portal
- Provide inputs to designing team on customer’s feedback on new products improvement
- Provide technical support over the phone/or web to customers on hardware and software issues
- Drive customer satisfaction through service excellence
- Ability to work two shift rotation (9:00~18:00; 13:00~22:00)
Duties
- Serve as first point of contact and address to customer’s inquiries and questions regarding to Supermicro products, solutions, and services
- Act as pre and post sales liaison between field and cross-functional product management teams
- Identify, document, and resolve customer issues; escalate critical customer’s questions and issues to the correspondent team and management
- Assisting clients to perform basic troubleshooting via phone, e-mail, or web portal
- Provide inputs to designing team on customer’s feedback on new products improvement
- Provide technical support over the phone/or web to customers on hardware and software issues
- Drive customer satisfaction through service excellence
- Ability to work two-shift rotation (09:00~18:00; 13:00~22:00)