團隊管理
1.帶領並管理 3–8 人 IT Support / Help Desk 團隊,包含日常工作分配,能力培養。
2.制定並持續優化 IT Support / Help Desk 的標準作業流程 (SOP),確保服務品質與回應效率。
使用者支援與服務管理
1.負責管理公司內部使用者的 IT 支援需求(電腦、帳號、軟體、印表機、網路連線、M365 等)。
2.監督並改善處理流程,提升服務滿意度與效率。
3.推動 ITIL / Service Desk 最佳實務,建立 SLA 管理。
跨部門協作與溝通
1.與資訊基礎架構、資安、網路及應用系統團隊協作,確保整體 IT 營運穩定。
2.與各單位部門保持良好溝通,協助解決 IT/OT 支援需求。
教育訓練與知識管理
1.規劃並執行 IT 使用者訓練(資訊安全宣導、M365、系統操作等)。
2.建立並維護 FAQ / 知識庫 (Knowledge Base),提升團隊解決問題效率。
Job Description:
• Resources will assist client with rack, stack, and installation of key data center equipment.
• They will help troubleshoot common issues, work through various tickets, and act as a level 1 administrator for any data center issues.
• Do mechanical assembly/disassembly and install heavy GPU trays into systems
• Build up prototype open board systems on the benchtop and debug issues reported by users.
• Triage and debug systems and get systems to pass baseline diagnostics.
***NOTE: The candidate will be required to travel 50% of the time to other locations in the region (Japan, Hong Kong, Singapore, etc)***
Requirements:
• Strong data center experience with rack and stack,
• Minimum of 3 years on-prem large scale data center experience supporting the Data Center equipment and/or infrastructure (Power, Space, Cooling, Equipment)
• Strong cabling skills, cable management, and dressing
• Strong NW troubleshooting experience, ideally with Supermicro Servers, Infiniband Fabric, and Mellanox, Arista Hardware
• Strong attention to detail, independent, and out of box thinking
• Solid skills in UNIX (Ubuntu or RedHat) administration and knowledge of commands, including logging into the server’s to monitor for disk failures, debug systems, etc
• Break fix server expertise, including mechanical assembly/disassembly, installing heavy GPU trays, changing system config,s and building up prototypes.
* System Architecture Design: Design and modify system architecture based on existing functionalities, ensuring it meets business requirements and offers high scalability and reliability.
* Software Development: Develop backend services using Java 11+ and Spring Boot 2.x, implementing microservices architecture, and utilizing Kubernetes for container orchestration.
* Documentation: Update existing system documentation, including architecture diagrams, deployment guides, and user manuals, and create new documents such as API documentation, user guides, and operational manuals.
* Production Environment Issue Resolution: Monitor the production environment to identify and resolve potential issues promptly, and analyze system logs and performance metrics to enhance system stability and efficiency.