【職位概述】
我們正在尋找一位具備責任感與技術敏感度的 IT 運維人員,負責公司內部雲端服務、網路設備、以及資訊資產的採購與日常管理。此職位將是確保公司資訊運作穩定的關鍵角色,並與開發與行政團隊密切合作,協助建構安全、高效、可擴展的基礎環境。
【主要工作內容】
1. 雲端服務管理
o 負責管理公司雲端資源(如 AWS / GCP / Azure / Cloudflare 等)
o 協助開通與維護伺服器、儲存空間、網域、CDN、安全設定等
o 定期備份與資安風險監控、權限設定與帳號管理
2. 辦公區網路與設備維護
o 規劃與維護公司辦公區的網路架構(有線 / 無線)
o 協助排解員工電腦、印表機、會議設備等硬體問題
o 管理防火牆、NAS、VPN 等資安與連線工具
3. 設備採購與資產管理
o 根據需求評估與採購 IT 設備、軟體授權與相關耗材
o 建立並維護資訊資產管理清冊(Inventory)
o 與外部廠商溝通維修、保固、退換貨等事宜
4. 文件紀錄與流程建立
o 撰寫 IT 設備操作指引、資安政策、使用規範等內部文件
o 協助制定內部 IT 管理制度與改善使用流程
【條件要求】
• 專科或以上學歷,資訊工程、電機電子、資管等相關科系尤佳
• 具備一年以上 IT 運維相關工作經驗
• 熟悉 Windows / macOS 環境與常見雲端平台操作(如 AWS / GCP)
• 了解基礎網路架構、IP、DHCP、路由、防火牆設定
• 良好的溝通協調能力與主動解決問題的態度
【加分條件】
• 有小型企業 IT 架構整合與管理經驗
• 具備網路資訊安全相關經驗(VPN、WAF、防毒防駭)
• 熟悉 Jira、Confluence、Notion 或資產管理系統
• 曾負責雲端資源成本優化與資安策略設計者尤佳
Job Functions:
The primary functions of an AFE is to manage the spares movement inbound and outbound the warehouse, resolution of minor incidents that are raised by our customers and assisting on parts deliveries to Field Engineers & Service Partner Engineers onsite. Incidents and changes can be related to Servers, tape libraries/drives, storage devices, printers, and various other pieces of equipment.
Primary Workflow:
Spares management inbound and outbound the warehouse
Handle quarterly stock take in Local Warehouse & Service Partner Warehouses
Onsite minor break-fix hardware maintenance (Hot swap hard disk replacement, cable reseat, etc)
Conduct onsite physical & logical audits for proactive sparing.
Perform quarterly onsite preventive maintenance per assigned customer.
Handle spare parts deliveries to FE, SeP & client.
Issuance of IMR’s, POR’s
Assist VCA’s & BDA’s for investigating missing parts from stock counting.
Customer communication
Updating TRT internal procedures
Learning additional technical and non-technical skills.
Sourcing Local Service Partners
Sourcing Local Logistic Partner / Supplier
Required Deliverables:
Ensure above 95% accuracy between NetSuite inventory database and actual TRT & SeP warehouse spares.
Ensure all supported incidents or tickets are resolved within SLAs.
Ensure all customer communication is prompt, professional and reliable.
Ensure all commitments made to customers are met or re-scheduled with the customer’s knowledge and approval.
Continuously learn additional technical and non-technical skills
Escalate calls through the correct channels promptly.
24 x 7 Support Structure
Comply fully with company policy to always protect the interests of TRT.
Ensure local SeP is available for onsite requirements.
Working with VCA team for local parts sourcing
Accountabilities:
Local ticket management/status monitoring and make sure they are resolved within SLAs.
Warehouse inventory movement monitoring
Ensure warehouse parts labelling & binning is compliant with TRT global standard
Ensure procedures are properly followed when onsite
Ensure on time support for spare parts
Disaster Recovery:
Coordination within FE / SeP team for urgent part requirement onsite
Handle coordination & keep good working relationships with logistics and service partners.
Coordination with known local vendors for urgent logistics sparing.
Coordination with VCA, BDA & GSD division for parts needed for a call.
Coordination with VCA, BDA & GSD division for inventory movement
Appropriate escalation to Shift leader or Field Services Team Leader when necessary.
Service Call Updates:
Ensure timely updating to GSD & FE for calls requiring additional parts on-site.
Ensure that all onsite service calls under your responsibility are updated to the GSD Team within the agreed Service Level of the client contract.
OH&S Work Environment:
Ensure that the warehouse or technical work areas remain clean and always organized.
Ensure that you adhere to ESD procedures.
Ensure that you adhere to all OHS requirements, including for lifting, cabling, rack mounting, and equipment in rooms that do not obstruct walkways.