【職責範圍 Areas of responsibility】
根據團隊的要求,履行與網路運營相關的日常任務,旨在確保生產環境的穩定性、完整性和高效運作。
Perform daily basis network operation related tasks according to team manager's request in objective of ensure the stability, integrity and efficienton in production enviroment.
【職位要求 Requirements 】
- 負責系統運營和維護
- 即時故障排除
- 具備CDN基礎知識
- 具備設置監控的技能
- 良好的跨部門協作能力,推動項目順利進行。
- 深入研究並熟悉OSI的7層架構
- 願意配合輪班
- Infrastructure Maintenance
- Immediately troubleshoot with unexpected issue
- Basic knowledge towards CDN
- Advance skillset setup monitoring
- Able to coordinate with multiple BU
- Able to zoom in Layer 7 application issue
- Open to rotating shifts.
[Role purpose]
The primary role of this job is to provide the technical support of products to our worldwide engineers and customers.
[Key Responsibility]
-Provide technical support to a large scale of products.
-Take ownership of the incident calls by providing acknowledgement, resolution and set expectations from the actual technical analysis.
-Log, investigate and track technical issues from clients.
-Closely monitor application events via web-based monitoring system.
-Be familiar with escalation procedures when working with responsible departments, depending on the severity of an incident.
-Adhere to incident management KPI's.
-Ensure risks or concerns are maintained accordingly that could influence the quality of the software delivery or support and that timeframes are communicated properly.
- Work closely with other teams to ensure effectivity of resolving incident calls and effective communication with other teams.
-Deploy products' features and fixes to live environments whilst understanding the potential impacts on various systems.
-Document technical articles and problem-resolution steps in company knowledge base system.
-Identify and develop ideas to enhance tools, processes, training, techniques, etc.
-Work diligently and responsibly in all live environments.
-Provide excellent services to both internal and external parties in a timely manner.
-During a period of off time, each employee, especially for the pre-scheduled employee is still recommended and encouraged to:
1. Be available for contact at all times by phone and/or by other electronic methods; and
2. Upon taking the assignment for Overtime prepare self to be ready within 30 minutes to use a computer and internet connection to start working Overtime.
- PC, Server support capability
- Better that is familiar with Linux system.
- English oral communication / writing communication.
- Occasionally support night shift works