1.Sales
-Support Sales in daily sales administration functions.
-Provide data and guides to help the sales and manage sales tracking tools and report on important information.
-Handle customers enquire including phone call and administer RFQs work closely with operations and agents to ensure progress on track.
-Suggest sales process improvements and stay up-to-date with new product and feature launches and ensure sales team is on board
2.Customer
-Maintain and solidify business relationships with the customers and their vendors.
-Understand customer’s needs in contract logistics and suggest corresponding solutions.
-Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
3.Operation
-Monitor the operation service quality ensure fulfil the requirement of the customers.
-Collaborate with operations to implement solutions to the customers.
-Liaise with internal and external parties to ensure smooth operations.
-Conduct customer visits when required.
4.AR monitoring
5.Provide troubleshooting assistance for customer orders, account statuses and relevant problems.
本職位負責協助業務人員完成事前文案文件準備與事後業務之行政後勤工作,以及客戶溝通事宜等。這是一個非常重要的職位,對公司業務的順暢進展有著直接影響。本職位也有著良好的發展前景,能夠為您提供許多成長和晉升的機會。
我們正在尋找一位熱愛協助業務人員完成各項工作的業務助理。我們期待與您合作,共同成長壯大!
Job Overview
We are looking for a proactive and detail-oriented Technical Marketing Specialist to support and promote our IVD prognostic test for diabetic nephropathy across both domestic and international markets. This role involves a combination of technical support, product marketing, and customer training, particularly with clinical laboratories, hospitals, and distributors worldwide.
Job Description
• Prepare and organize local/international exhibitions and conferences.
• Provide remote and on-site technical support to domestic and international clients and partners, including training sessions, product onboarding, and troubleshooting.
• Assist with the development of marketing materials, user manuals, and training resources.
• Collect and analyze international market feedback, regulatory requirements, and user experience to improve product usability and compliance.
• Track customer feedback and clinical use cases to help improve product performance and customer satisfaction.
• Collaborate cross-functionally with internal teams (Sales, R&D, Regulatory, and Quality) to support regional product adaptation and documentation.