1 Customer contact window for Quality Section.
2 Collect and deploy the customer’s quality requirement for current and new models.
3 Lead customer Quality Improvement Program
4 Daily/Weekly/monthly/Quarterly/Annually reports for customer according to customer’s specific.
5 Align key information between customer and TYM internal teams.
6 Lead and review 8Ds report from PE/MFG/QC for customer issue.
7 Department's representative and internal team quality related assignment.
8 Customer quality audit arrangement.
【General Responsibilities】
1.Respond to questions from customers across the world via various channels with courteous, friendly, efficient, and professional service.
2.Handle tasks related to the team's day-to-day operations. (including orders, returns, customer accounts, logistics, finance, etc.)
3.Keep records of customer interactions; organize and forward their feedback to relevant departments for improving processes, products, and services as necessary.
4.Provide inputs for projects to optimize CS-related workflows and contents (including policies, FAQs, canned responses, etc.) and perform the execution accordingly.
【Job Requirements】
1.Bachelor or Masters degree (Business / Literature / Language preferred)
2.Open to beginner, experience in a customer service industry preferred
3.Fluent Level of Thai (CU-TFL Chula Superior or above)
4.Fluent in both Chinese and English
5.Knowledge of CRM software is a plus (eg. Zendesk)
7.Microsoft Office (Excel, PowerPoint, etc ), pivot table creation is a plusowerPoint, etc ), pivot table creation is a plus