*New HC
• Developing and implementing marketing strategy, tactics and promotional activities to drive RTDs product sales and achieve sales budget, especially focusing on the knee segment.
• Supporting the current business in Taiwan and actively collaborate the sales team to drive new accounts and market shares
• Work closely with Operation and Finance to drive operation excellence and forecast accuracy
• Providing technical expertise and excellent customer service to existing and new customers.
• Providing education and in-service training to the commercial team
1. Warranty operation and management 保固作業執行與管理
2. Ensure warranty claim conforms with the standard 確認保固案件申請符合原廠規範
3. Support outlets in warranty operation 協助據點各項保固作業
4. Recall campaign planning and management 召回案件提報與進度統計
5. Regular statistic report submission 定期保固報表製作
6. Support company & team events 支援部門及公司活動
1. Manage customer data systems (Salesforce) and various CRM platforms, conduct regular data analysis, and track performance metrics.
2. Develop CRM strategies, plan and execute CRM projects and customer marketing campaigns.
3. Manage the official LINE account, plan interactive and push notification content.
4. Plan and manage dealer marketing activities, establish brand identity guidelines and event modules, and review dealer communication materials.
5. Execute the MINI owners loyalty program.