This position is responsible for resolving customer quality related issues and acting to resolve quality problems.This team will act as a key point of communication with customers on subjects as examples but not limited to customer complaints, customer requests. If have over 1 years quality related experience will be preferred.
【Key Responsibilities】
1.Customer claim and CAR disposition & follow-up.
2.Customer audit arrangement and finding follow-up.
3.Regular audit report preparation and meeting with customer.
4.Interface between PTI & customer on quality issue.
5.Strengthen customer relationship.
6.Satisfy customer on quality service.
【Problem Solving】
Recognizes and solves typical problems that can occur in own work area; evaluates and selects solutions from established options
【Interpersonal Skills】
Uses communication skills to exchange information; fluent English skill is perfect. TOEIC at least 600.
1. To improve device yield &CIP in order to meet customer request and customer service.
2. Identify and solve process and device problems.
3. Support for customer visit and audit.