Introduction to the job
Do you like challenges and do you want to work in a fast pacing supply chain environment to support some of the biggest semiconductor companies worldwide? Are you familiar with Logistics Operations and like to managing urgent demands on a daily basis?
If this sounds like you and if you have a strong customer oriented mindset, here is your mission.
Role and responsibilities
For our Global Operations Center in Taiwan we are searching for Supply Chain Professionals. You fulfill the demand of our customers for spare parts and tools for their maintenance activities on some of the most complex machines in the right quantity and at the right time & cost.
Time is of the essence to ensure a seamless production of our customers without interruptions on our machines.
-Handling of urgent material requests from worldwide customers in a rolling 24/7 shift system with the right customer focus, while meeting all milestones related to communication and execution
-Monitoring of worldwide shipments
-Ability to resolve complex issues and drive improvements to further optimize processes
-Ability to support escalations and provide communication proposals for review
-Constructive and reliable communication with worldwide stakeholders from all departments within ASML
-This position requires shift work.
Education and Experience
Bachelor's Degree in related subject i.e. Supply Chain Management, Information Science, Engineering etc. preferred
-Minimum 1 year of relevant experience in an international company, semiconductor industry is preferred
-A tactical thinker with strong interpersonal and communication skills
-Analytical thinking and ability to organize and prioritize workload
Skills
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues.
There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
-Stress-resistant; act under high pressure
-Flexible; willing to go the extra mile for the customer
-Excellent professional communication in English, written and oral
-Drive for results; does not stop until solution has been found, even when obstacles arise
-Team player
-Change management competencies
-Convincing, pro-active and “can do” mentality
-Cultural awareness
-Experience with ERP system(s), SAP R/3 knowledge preferred
-Ability to prioritize
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
1. 主導國際認證專案執行: 負責產品認證專案的全面管理,涵蓋從案件啟動、文件準備、測試安排到最終證書取得的每個階段,並確保專案進度、時程與品質得到充分掌控。
2. 執行技術文件審查與測試安排: 根據各國法規要求,進行技術資料初審、測試項目規劃並協調測試排程,確保認證流程準確且順利完成。
3. 跨部門與國內外單位溝通協調: 作為專案樞紐,協調客戶、實驗室、認證機構以及內部團隊的溝通,確保專案順利推進並解決過程中可能出現的各種障礙。
4. 客戶服務與法規研讀應用: 作為客戶案件的主要聯繫窗口,提供即時的認證諮詢服務,包括解答客戶對認證流程、法規要求及技術規範的疑問。同時持續研讀各負責國家的產品認證法規、流程與適用產品範圍,並將其轉化為部門知識資源。
5. 支援認證服務推廣與對外溝通: 在有業務需求時,協助參與對外的客戶交流與服務推廣活動,並根據需求提供專業的說明與實務經驗。
1. Lead International Certification Project Management: Handle the complete management of product certification projects, covering every step from project start, document preparation, test arrangements to getting the final certificates. Make sure project progress, timeline, and quality are well controlled.
2. Review Technical Documents and Arrange Testing: Based on each country's rules, review technical materials, plan test items, and coordinate test schedules to make sure the certification process is accurate and completed smoothly.
3. Coordinate Communication Across Departments and International Partners: Act as the project center, helping clients, labs, certification bodies, and internal teams communicate with each other. Make sure projects move forward smoothly and solve any problems that come up.
4. Customer Service and Regulation Study: Serve as the main contact for client cases, providing quick certification consulting services, including answering client questions about certification processes, regulatory requirements, and technical standards. Also continuously study product certification rules, processes, and product scope for assigned countries, and turn this knowledge into useful department resources.
5. Support Certification Service Promotion and External Communication: When there are business needs, help with external client meetings and service promotion activities, providing professional explanations and practical experience as needed.
[Responsibilities]
Basic Debugging by Operator:
- Upon new package release, execute diagnostic scripts and review failure logs to identify whether issues are related to hardware, software, or the test environment.
- Hardware Issues: Provide relevant logs and update the failure status in the test unit sheet. The responsible owner will further analyze the root cause.
- Software Issues: Attempt initial debugging. If the package contains errors, resolve them independently or consult the owner. Ensure the script runs error-free and upload any necessary modifications.
- Environment Issues: Most environment-related issues can be resolved by rerunning the test or resetting the system.
Log Management and Reporting:
- Save all relevant logs and report results promptly to the designated owner.
Script Modification:
- Modify scripts as needed based on system type and testing requirements.
Firmware Validation:
- Manually execute commands to verify that firmware flashing and upgrades complete successfully. Check and confirm device status.
On-Site Customer Support (Hsinchu):
- Occasionally travel with the customer to Hsinchu for on-site support, as needed.
[Requirement]
- BS Degree in EE, with 3 to 4 years of Experience
- Knowledge of Servers/PCs
- Basic HW troubleshooting skills, first level of triage
- Familiar with Hardware board bring and Test development on PCIe Interface
- Scripting: Familiarity with scripting language like: Python and Linux Shell
- Protocols: Like PCIE, USB and I2C/SPI
- Operating Systems: Windows, Linux
- Familiarity with Test Equipment (CRO, Power supply etc.)
- Practical experience in high-tech environment, especially in NPI environment
- Good Communication Skills, basic knowledge of common office software (Outlook, Excel, Word)
- Ability to read schematics
- Experience with installing FW/OS
#Electrical or Electronics or computer
#HW architecture and testing
#Python programming and debugging
1. Responsible for project management.
2. Coordinate with operation teams including testing, reporting and worldwide certification to ensure all project is on schedule.
3. Provide weekly status updates.
4. Maintain customers relationship.
5. Give regular updates on project status and issues to team leaders.