我們正在尋找 IT Help Desk / IT 支援工程師 加入專業團隊,為一家國際知名企業的員工提供全方位桌面支援服務。此職位將負責使用者電腦硬體、軟體及網路連線問題的診斷與解決,協助新設備安裝與配件設定,並管理系統與網路資源。
理想人選具備獨立分析與解決問題能力,能有效處理多樣化的 IT 請求,並與跨部門團隊合作,確保企業內部系統順暢運作。您將直接參與企業級 IT 支援業務,助力客戶提升工作效率與業務生產力,並獲得豐富的技術經驗與跨國企業合作機會。
We are looking for an IT Help Desk / IT Support Engineer to join our professional team, providing comprehensive desktop support services for employees of a globally recognized company. This position is responsible for diagnosing and resolving user computer hardware, software, and network connectivity issues, assisting with new device setups and accessory configurations, and managing system and network resources.
The ideal candidate possesses strong analytical and problem-solving skills, can effectively handle diverse IT requests, and collaborates with cross-functional teams to ensure smooth internal system operations. You will be directly involved in enterprise-level IT support, helping clients improve work efficiency and business productivity while gaining extensive technical experience and opportunities to work with multinational companies.
1.為客戶員工解決技術問題。
2.新電腦設置。
3.配件安裝與設置。
4.為使用者提供桌邊支援,包括電腦硬體、軟體及連線問題。
5.系統與網路管理及支援。
6.IMACD(安裝、搬遷、新增、更換、拆除)作業。
7.硬體支援:對設施或遠端虛擬協作中的使用者設備進行技術診斷及維修。
8.現場服務中心 / 雲端支援站的技術支援:處理硬體與軟體服務請求、支援請求及臨時操作指導;將設備重灌為標準程式映像;分發及/或安裝配件與耗材。
Key Responsibilities:
1.Resolve technical issues for client employees.
2.Set up new computers.
3.Install and configure accessories.
4.Provide on-site support for users, including computer hardware, software, and connectivity issues.
5.Manage and support systems and networks.
6.Perform IMACD operations (Install, Move, Add, Change, Dispose).
7.Hardware support: Diagnose and repair user devices in facilities or during remote virtual collaboration.
8.Provide technical support at on-site service centers or cloud support stations: handle hardware and software service requests, support requests, and ad-hoc operational guidance; reimage devices to standard program images; distribute and/or install accessories and consumables.